Customer Service Representative
7 hours ago
The Guest Services Agent role at VTrips is a critical position that requires exceptional customer service skills to ensure a positive experience for guests, owners, and vendors. The successful candidate will be responsible for maintaining professional relationships, resolving issues, and coordinating maintenance requests.
Key Responsibilities- Maintain relationships with owners, guests, and vendors.
- Review, update, and manage property notes and folios.
- Resolve issues and coordinate maintenance requests.
- Create, close, and modify work orders and property blocks.
- Develop and maintain a trade vendor list and work closely with vendors.
- Create, modify, and cancel reservations.
- Process payments, adjust payment schedules, and code auto-payment exclusions.
- Revise reservation folios and property details.
- Change rental rates and add fees.
- Adjust pricing and discount codes.
- Update reservation folios and property details.
- Quote reservation pricing using internal systems and property details.
- Create account records by effectively communicating with owners and guests.
- Run reservation and maintenance reports and monitor system alerts.
- Stay abreast of property conditions and needs.
- Troubleshoot customer service and maintenance issues.
- Proficiency with document management, databases, and spreadsheets.
- Working knowledge of Microsoft applications.
- Strong organizational skills with the ability to multitask and problem-solve.
- Excellent communication skills.
- Valid driver's license, auto insurance, and reliable transportation for travel between locations.
- Must be eligible to work in the United States and pass a background screening.
- Ability to work a variable schedule, including weekends, holidays, and on-call shifts.
- Sitting - 30%, Walking/Standing - 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Organize, multitask, and problem-solve.
- Combination of indoor and outdoor workspaces.
$17.00
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