Guest Services Representative
2 weeks ago
Job Summary:
Ojo Spa Resorts is seeking a Guest Services Agent to join our team at Ojo Caliente Mineral Springs Resort & Spa. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless experience for our visitors.
Key Responsibilities:
- Welcoming and registering incoming guests in a friendly and efficient manner
- Providing information and assistance to guests regarding resort amenities and services
- Handling guest issues and concerns in a professional and courteous manner
- Maintaining a calm and positive presence in a fast-paced environment
- Communicating effectively with other departments to resolve guest issues
- Using various communication tools, including guest texting app, radio, and telephone
- Processing guest data using property management systems
- Following all operational policies and procedures, including safety and security protocols
- Handling cash and credit transactions in accordance with company policies
Requirements:
- Experience in a hospitality setting preferred
- High school diploma or equivalent; hospitality degree or certificate a plus
- Computer skills, experience, and aptitude to include MS Office software; knowledge of property management systems a plus
- Reliability, punctuality, and professional communication skills are critical
- Ability to work under pressure with a high level of patience and customer service
- Accurate cash handling skills required
- CPR and first aid certification a plus; willing to be trained in same
- Ability to work evenings, weekends, weekdays, and holidays required
Benefits:
- Competitive compensation
- Medical, dental, vision, and generous 401(k) plan with employer match
- Employee Assistance Program (EAP)
- Paid Sick Time
- Paid Time Off
- Ongoing training to build critical skills for current and future roles
- Numerous growth and developmental opportunities
- Discounted employee lunch
- Free lunch/dinner on Thanksgiving and Christmas
- Employee Appreciation Lunches
- Above and Beyond Awards - Ojo Bucks
- Soak in the Springs for FREE (Monday - Thursday)
- 40% off spa treatments
- 40% off at the restaurants
- 20% off at the gift shops
- Discounted lodging rate
About Ojo Spa Resorts:
Ojo Spa Resorts is a mission-based company with values that you can trust. We offer a unique blend of luxury and tranquility, with a focus on providing genuinely gracious hospitality while stewarding and sharing sacred springs.
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