Guest Services Representative

2 weeks ago


Santa Fe, New Mexico, United States Ojo Spa Resorts Full time
Job Title: Guest Services Agent

Job Summary:

Ojo Spa Resorts is seeking a Guest Services Agent to join our team at Ojo Caliente Mineral Springs Resort & Spa. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless experience for our visitors.

Key Responsibilities:

  • Welcoming and registering incoming guests in a friendly and efficient manner
  • Providing information and assistance to guests regarding resort amenities and services
  • Handling guest issues and concerns in a professional and courteous manner
  • Maintaining a calm and positive presence in a fast-paced environment
  • Communicating effectively with other departments to resolve guest issues
  • Using various communication tools, including guest texting app, radio, and telephone
  • Processing guest data using property management systems
  • Following all operational policies and procedures, including safety and security protocols
  • Handling cash and credit transactions in accordance with company policies

Requirements:

  • Experience in a hospitality setting preferred
  • High school diploma or equivalent; hospitality degree or certificate a plus
  • Computer skills, experience, and aptitude to include MS Office software; knowledge of property management systems a plus
  • Reliability, punctuality, and professional communication skills are critical
  • Ability to work under pressure with a high level of patience and customer service
  • Accurate cash handling skills required
  • CPR and first aid certification a plus; willing to be trained in same
  • Ability to work evenings, weekends, weekdays, and holidays required

Benefits:

  • Competitive compensation
  • Medical, dental, vision, and generous 401(k) plan with employer match
  • Employee Assistance Program (EAP)
  • Paid Sick Time
  • Paid Time Off
  • Ongoing training to build critical skills for current and future roles
  • Numerous growth and developmental opportunities
  • Discounted employee lunch
  • Free lunch/dinner on Thanksgiving and Christmas
  • Employee Appreciation Lunches
  • Above and Beyond Awards - Ojo Bucks
  • Soak in the Springs for FREE (Monday - Thursday)
  • 40% off spa treatments
  • 40% off at the restaurants
  • 20% off at the gift shops
  • Discounted lodging rate

About Ojo Spa Resorts:

Ojo Spa Resorts is a mission-based company with values that you can trust. We offer a unique blend of luxury and tranquility, with a focus on providing genuinely gracious hospitality while stewarding and sharing sacred springs.



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