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Guest Services Ambassador

2 months ago

Austin, Texas, United States AEG Full time
{"Overview": "At AEG, we're committed to delivering exceptional experiences for our guests. As a Guest Services Host, you'll play a vital role in creating a safe and memorable experience for all guests at Moody Center Arena.

This role requires a positive attitude, a team-driven mindset, and a proactive approach to providing exceptional service. You'll be responsible for welcoming guests, assisting with questions and requests, and identifying opportunities to create memorable experiences.

**Key Responsibilities:**

* Proactively welcome guests and assist with questions and requests
* Identify opportunities to create memorable experiences for guests
* Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas
* Manage lines and provide directions to ticketed seats and other arena locations
* Respond to and/or escalate guest complaints, concerns, and compliments
* Assist guests with reasonable requests for accommodations
* Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
* Effectively communicate safety and security measures
* Reports any suspicious activity to supervisors and/or management

**Qualifications:**

* An average of five (5) events worked per month
* Demonstrated ability to follow instructions and work in a fast-paced environment
* Must have strong verbal and written communication skills
* Must be 16 years of age or older
* Previous experience in a customer service-based industry is preferred
* Previous experience within a sports, entertainment, or related field is preferred

**What We Offer:**

* Competitive hourly wage of $15.00
* Benefits: 401(k) savings plan and 401(k) matching
* Accrued paid leave

**Evergreen Role:**

Applications are accepted on an ongoing basis; there is no application deadline

We're excited to have you join our team and contribute to creating unforgettable experiences for our guests"}