Customer Service Ambassador

2 days ago


Austin, Texas, United States OLDE SOUL BARBERSHOP Full time

Customer Service Ambassador

We are seeking a highly skilled Customer Service Ambassador to join our team at OLDE SOUL BARBERSHOP. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and welcoming atmosphere in our shop.

Key Responsibilities:

  • Maintain a positive and upbeat atmosphere for staff and clients
  • Work in partnership with Head Barber to maintain quality control and all-around service standards
  • Enforce and adhere to all company policies and implement new policy changes
  • Consistently look for ways to improve shop efficiencies and presentation

Daily Responsibilities:

  • Call clients to confirm appointments daily
  • Greet clients and provide beverages
  • Answer phone, texts, live chat, and emails from clients
  • Schedule or reschedule appointments
  • Finalize appointments at checkout and invite clients to schedule their next appointment
  • Maintain cleanliness around the shop throughout the day
  • Sales: Lead by example with top product sales

Requirements:

  • Customer service experience: 1 year (Required)
  • Knowledge of barbershop/salon environment: 1 year (Required)


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