Guest Services Ambassador

3 weeks ago


Austin, Texas, United States Oak View Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.

Key Responsibilities:

  • Proactively welcome guests and assist with questions and requests
  • Identify opportunities to create memorable experiences for guests
  • Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
  • Manage lines and provide directions to ticketed seats and other arena locations
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
  • Effectively communicate safety and security measures
  • Reports any suspicious activity to supervisors and/or management

Requirements:

  • An average of five (5) events worked per month
  • Demonstrated ability to follow instructions and work in a fast-paced environment
  • Must have strong verbal and written communication skills
  • Must be 16 years of age or older
  • Previous experience in a customer service-based industry is preferred
  • Previous experience within a sports, entertainment, or related field is preferred

What We Offer:

  • Hourly wage of $15.00
  • 401(k) savings plan and 401(k) matching
  • Accrued paid leave per 30 hours worked, up to 48 hours per year

Evergreen Role: Applications are accepted on an ongoing basis; there is no application deadline.



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