Guest Services Ambassador
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.
Key Responsibilities:
- Proactively welcome guests and assist with questions and requests
- Identify opportunities to create memorable experiences for guests
- Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
- Manage lines and provide directions to ticketed seats and other arena locations
- Respond to and/or escalate guest complaints, concerns, and compliments
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
- Effectively communicate safety and security measures
- Reports any suspicious activity to supervisors and/or management
Requirements:
- An average of five (5) events worked per month
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills
- Must be 16 years of age or older
- Previous experience in a customer service-based industry is preferred
- Previous experience within a sports, entertainment, or related field is preferred
What We Offer:
- Hourly wage of $15.00
- 401(k) savings plan and 401(k) matching
- Accrued paid leave per 30 hours worked, up to 48 hours per year
Evergreen Role: Applications are accepted on an ongoing basis; there is no application deadline.
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