Guest Services Ambassador

1 month ago


Austin, Texas, United States Oak View Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.

Key Responsibilities
  • Guest Welcome and Support: Proactively welcome guests, assist with questions and requests, and identify opportunities to create memorable experiences.
  • Ticketing and Access Control: Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas.
  • Line Management and Direction: Manage lines and provide directions to ticketed seats and other arena locations.
  • Guest Complaint Resolution: Respond to and/or escalate guest complaints, concerns, and compliments.
  • Accommodation Support: Assist guests with reasonable requests for accommodations, including wheelchair escort services.
  • Facility Maintenance: Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
  • Safety and Security: Effectively communicate safety and security measures and report any suspicious activity to supervisors and/or management.
Requirements
  • Event Attendance: Average of five (5) events worked per month, subject to change with notice.
  • Communication Skills: Strong verbal and written communication skills.
  • Age Requirement: Must be 16 years of age or older.
  • Previous Experience: Previous experience in a customer service-based industry is preferred, as well as experience within a sports, entertainment, or related field.
Benefits

This part-time position offers an hourly wage of $15.00 and benefits, including a 401(k) savings plan and 401(k) matching. Additionally, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.



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