Guest Experience Ambassador

2 days ago


Austin, Texas, United States Compass Group USA Full time
Job Summary

The Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members at all times.

Key Responsibilities
  • Provide exceptional internal and external customer support
  • Greet employees and visitors, ensuring a positive first impression
  • Meet, greet, and escort VIP guests, ensuring their needs are met
  • Manage daily workspace occupancy and assist with space reservations
  • Assist with guest services, including wayfinding, coat and luggage check, and signage
  • Follow security procedures and ensure visitors have visitor badges and name tags
  • Work closely with facilities, technology, and other departments to ensure a high-quality experience
  • Prepare and maintain the lobby area, restock supplies, and provide general travel support
  • Respond to inquiries and anticipate customer needs
Requirements
  • A genuine sense of hospitality and commitment to delivering a memorable experience
  • Ability to work under pressure, prioritizing tasks and interacting with visitors in a public environment
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology
  • Punctuality, dependability, and dedication to achieving operational excellence
  • Discretion, ethics, and commitment to maintaining confidentiality
About Compass Group USA

Compass Group USA is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.



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