Guest Services Ambassador

7 days ago


Austin, Texas, United States Sandpiper Property Management Full time
Job Description:

The Guest Services Ambassador is responsible for delivering exceptional guest experiences, ensuring seamless front desk operations, and supporting the General Manager and On-Site Manager in maintaining a high-performing property.

This role involves working front desk shifts, responding to guest inquiries, and resolving issues in a timely and professional manner. The Guest Services Ambassador will also be responsible for maintaining accurate records, adhering to company policies, and contributing to a positive and inclusive work environment.

Key Responsibilities:
  • Meet with guests regularly to gather feedback and ensure satisfaction with services and facilities.
  • Take proactive steps to address guest concerns and resolve issues in a fair and timely manner.
  • Collaborate with the General Manager and On-Site Manager to achieve operational excellence and drive business results.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and conflict resolution skills.
Additional Duties:
  • Assist with training and development of team members as needed.
  • Contribute to the maintenance of a clean and safe work environment.

Sandpiper Property Management is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.



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