Guest Experience Ambassador

2 days ago


Austin, Texas, United States Compass Group USA Full time
Job Title: Guest Experience Ambassador

Job Summary:

The Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members. Located on the reception floor and in all public areas, this role will be the first point of contact for visitors, ensuring they feel comfortable and supported throughout their visit.

Key Responsibilities:

  • Provide exceptional internal and external customer support
  • Greet employees and visitors, maintaining a professional and friendly demeanor
  • Assist with space reservations and escort guests throughout the office
  • Speak knowledgeably about the office, building, and surrounding areas
  • Manage access badges and ensure the cleanliness of all office spaces
  • Restock office supplies and prepare conference rooms for meetings
  • Provide general travel support and coordinate basic office equipment repairs
  • Carry out instructions for security, fire, and health and safety guidelines
  • Provide first-line support for basic office technology
  • Interface with vendors to provide seamless customer support
  • Respond to inquiries and anticipate customer needs
  • Communicate effectively with peers and display accuracy and attention to detail

Preferred Qualifications:

  • A genuine sense of hospitality and commitment to delivering a memorable experience
  • Ability to work under pressure and prioritize tasks
  • Excellent listening and oral communication skills
  • Basic computer skills and knowledge of office technology
  • Punctuality, dependability, and dedication to achieving operational excellence

About Compass Group USA:

Compass Group USA is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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