Field Services Specialist

1 week ago


Columbus, Ohio, United States Medasource Full time
Job Summary

Medasource is seeking a highly skilled Field Services Specialist to join our team. As a Field Services Specialist, you will be responsible for providing second-level support and maintenance of desktop and peripheral computing environments.

Key Responsibilities
  • Project Management
    • Lead service delivery projects, evaluating and researching new and existing products, procedures, and workflows to improve the Service Delivery environment.
    • Develop and implement policies, standards, and procedures to ensure efficient operations.
    • Monitor and review project progress and accuracy of work.
  • Technical Support
    • Resolve complex customer issues in a desktop, telephony, and video support capacity, including remote or hands-on diagnosis and repair.
    • Provide support and maintenance for desktop, telephony, video, and other related peripheral equipment.
    • Coordinate service from vendor-supported equipment when necessary.
    • Develop and implement technical documentation to streamline operations and methodologies.
  • Site Analysis
    • Conduct site analysis to determine support needs of departments or sites, including documentation of desktop and peripheral equipment, telephony and video equipment, and customer interviews.
    • Develop summary documentation of site analysis, including current environment, support structure, and business needs.
  • Team Development
    • Assist in developing team processes, including operational review techniques and staff operational standards.
    • Participate in developing short- and long-range plans.
Requirements
  • 2-Year College Degree or equivalent combination of education and experience in Computer and Information Science.
  • Degree in Computer Science or related field, and/or at least 1 year equivalent experience, or an equivalent combination of education and experience.
  • Excellent interpersonal communication skills.
  • Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment.
  • Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products.


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