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Front Desk Coordinator

2 months ago

Birmingham, Alabama, United States solvENT Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at solvENT. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient experience.

Key Responsibilities
  • Front Desk Operations
    • Welcomes patients and visitors by greeting them in a courteous manner and addressing their needs
    • Prioritize and respond to patient requests appropriately
    • Keeps patient appointments on schedule by following a specific check-in procedure and assisting patient with paperwork
  • Administrative Support
    • Helps update patient charts by entering or scanning in demographic, clinical and financial information
    • Works with operations manager to maintain front office supplies and equipment by checking stock, anticipating supply needs and scheduling equipment service and repairs
  • Communication and Customer Service
    • Keeps waiting room clean and stocked with refreshments, magazines, and marketing materials
    • Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
    • Assist physician teams and other departments as needed
Requirements
  • Prior experience working as a receptionist, secretary or similar administrative role; medical office experience a plus
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Ability to maintain composure when directly dealing with patients and on phone when handling calls
  • Strong typing skills
  • Basic knowledge of computer programs
  • Must be able to work independently but also as part of a team
  • Enter data with accuracy and appropriate detail
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Follow all applicable government regulations including HIPAA
  • High school diploma or general education degree (GED)
  • Background Check Required
Benefits
  • Competitive Pay
  • Paid time off
  • Generous Medical and Dental Benefits
  • Great work environment
Work Environment
  • 8 hour shift
  • Monday to Friday