Customer Experience Director

5 days ago


Atlanta, Georgia, United States UP Entertainment Full time
Job Summary:

The Customer Experience Director at UP Entertainment plays a pivotal role in delivering exceptional experiences for subscribers and viewers. This leadership position oversees the technical and customer service support for streaming services, including UP Faith & Family and GaitherTV+, as well as UPtv viewers. The director is responsible for identifying and eliminating root causes of customer issues, working collaboratively with technology, operations, and programming teams to ensure timely resolutions.

About the Role:
This high-profile position requires a strong leader who can drive process optimization, elevate service standards, and foster a culture of continuous improvement. The ideal candidate possesses excellent communication skills, a keen analytical mindset, and experience managing customer service teams. A bachelor's degree or equivalent combination of education and experience is required, along with 10-15 years of professional experience, including a minimum of 5 years in a leadership capacity and 5 years managing customer service.

Key Responsibilities:
* Oversee technical and customer service support for subscribers and viewers
* Identify and eliminate root causes of customer issues
* Collaborate with technology, operations, and programming teams to resolve issues
* Drive process optimization and elevate service standards
* Foster a culture of continuous improvement

Requirements:
* Bachelor's degree or equivalent combination of education and experience
* 10-15 years of professional experience, including 5 years in leadership and 5 years managing customer service
* Excellent communication and analytical skills
* Experience managing customer service teams

What We Offer:
* Competitive salary: $120,000 - $180,000 per year
* Comprehensive benefits package
* Opportunity to work with a dynamic and growing company

How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.

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