Global Customer Experience Director

3 days ago


Atlanta, Georgia, United States CrunchTime Full time
Unlock Customer Success with CrunchTime

We are searching for an experienced customer support leader to drive our global support operations forward. The ideal candidate will report directly to the Chief Customer Officer and be responsible for designing and executing customer support strategies that meet the highest standards of customer satisfaction and retention.

About the Job
  • The successful candidate will provide strategic direction and leadership to the global customer support team, promoting a culture of excellence and continuous improvement.
  • Develop and implement customer support strategies aligned with company objectives and customer needs, utilizing industry best practices and innovative technologies.
  • Manage day-to-day operations of the support organization, including ticketing systems, SLAs, escalation processes, and performance metrics.
Key Responsibilities
  • Lead a large, geographically dispersed team, ensuring high levels of motivation and productivity.
  • Collaborate with cross-functional teams to resolve issues and enhance product offerings.
  • Develop and execute customer support programs tailored to differing customer populations.
Benefits and Compensation
  • An annual salary of $170,000, commensurate with experience and industry standards.
  • Generous PTO, paid holidays, and yearly team events.
  • Comprehensive benefits package, including medical, dental, and vision coverage.


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