Global Customer Experience Director
3 days ago
We are searching for an experienced customer support leader to drive our global support operations forward. The ideal candidate will report directly to the Chief Customer Officer and be responsible for designing and executing customer support strategies that meet the highest standards of customer satisfaction and retention.
About the Job- The successful candidate will provide strategic direction and leadership to the global customer support team, promoting a culture of excellence and continuous improvement.
- Develop and implement customer support strategies aligned with company objectives and customer needs, utilizing industry best practices and innovative technologies.
- Manage day-to-day operations of the support organization, including ticketing systems, SLAs, escalation processes, and performance metrics.
- Lead a large, geographically dispersed team, ensuring high levels of motivation and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance product offerings.
- Develop and execute customer support programs tailored to differing customer populations.
- An annual salary of $170,000, commensurate with experience and industry standards.
- Generous PTO, paid holidays, and yearly team events.
- Comprehensive benefits package, including medical, dental, and vision coverage.
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Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success DirectorAt StubHub, we are seeking a highly skilled Customer Success Director to lead our global customer service and operations team. As a key member of our leadership team, you will be responsible for driving strategic initiatives to deliver exceptional customer experiences and results.With 10+ years of operations leadership...
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Atlanta, Georgia, United States Janus International Group Full timeOverviewThe Director of Customer Experience and Service Excellence plays a pivotal role in shaping the company's global customer service strategy, aligning it with the organization's goals and objectives. This position is critical in driving customer interactions, engagement, and life cycle management.Key Responsibilities:Develop and implement a...
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Customer Experience Director
2 weeks ago
Atlanta, Georgia, United States Serenity Healthcare Full timeCustomer Experience DirectorAt Serenity Healthcare, we are passionate about delivering exceptional customer experiences. We are seeking a skilled Customer Experience Director to lead our call center team and drive results. As a key member of our organization, you will oversee intricate processes, manage performance metrics, and identify opportunities to...
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Senior Manager of Global Customer Experience
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Customer Experience Director
3 days ago
Atlanta, Georgia, United States UP Entertainment Full timeJob Summary:The Customer Experience Director at UP Entertainment plays a pivotal role in delivering exceptional experiences for subscribers and viewers. This leadership position oversees the technical and customer service support for streaming services, including UP Faith & Family and GaitherTV+, as well as UPtv viewers. The director is responsible for...
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Global Marketing Strategy Director
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Data Architecture Director
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Customer Experience Director
4 days ago
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User Experience Researcher
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Assistant Restaurant Director
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Executive Director
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Experience Director
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Global G-DIM Operations Director
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Airport Operations Director
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Senior Director of Global Operations
4 weeks ago
Atlanta, Georgia, United States Daiichi Sankyo, Inc. Full timeAbout UsDaiichi Sankyo Group, a global pharmaceutical innovator with a rich legacy of over 125 years, is dedicated to creating innovative therapies to improve healthcare standards worldwide. Our team of 18,000 employees across 20 countries strives for excellence in oncology and other research areas centered around rare diseases and immune disorders.Career...
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Global Contracts Director of Legal Affairs
4 weeks ago
Atlanta, Georgia, United States NCR Full timeAbout the RoleThe Global Contracts Director of Legal Affairs will provide strategic support to new customer sales engagements, working in a dynamic and collegial team of attorneys and contract managers.Key ResponsibilitiesNegotiate, draft and review sales, services, licensing and related agreements.Exercise judgment in advising business clients on contract...
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HR Director Lead
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Wealth Management Director
1 week ago
Atlanta, Georgia, United States WCM Global Wealth, LLC Full timeJob TitleRegistered Investment Advisory Business Development DirectorAbout the RoleThis is a full-time hybrid role for a Director of Business Development at WCM Global Wealth, LLC in Atlanta, GA. The role involves tasks such as new business development, business planning, lead generation, client service, and account management on a day-to-day...
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Human Resources Director
4 weeks ago
Atlanta, Georgia, United States Anisa Full timeAbout the RoleWe are seeking a seasoned Human Resources Director to drive our global HR strategy, fostering a positive workplace culture and enhancing employee engagement.