Customer Experience Leader

2 days ago


Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time

Hilton Atlanta Perimeter seeks a seasoned Hospitality Services Director to helm its front desk operations. Salary range: $70,000 - $90,000 per year.

Role Summary

This is an opportunity to join our dynamic team and take charge of front desk operations, driving customer satisfaction and team performance. You will oversee daily activities, ensure compliance with hotel policies, and develop strategies to enhance customer experiences.

Main Accountabilities
  • Liaise with guests, respond to queries, and address any issues promptly and professionally.
  • Analyze occupancy rates, financial data, and operational metrics to inform business decisions.
  • Develop and implement procedures to optimize front desk efficiency, streamline processes, and improve customer engagement.
Essential Qualifications
  • Proven track record in hospitality management, preferably with a focus on customer service.
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Ability to multitask, prioritize duties, and maintain a fast-paced work environment.


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