Client Relations Specialist

2 weeks ago


San Diego, California, United States RSI Security Full time
Descripción del Trabajo

*** Asegúrese de leer detenidamente toda la publicación del trabajo y de comprender el modelo de trabajo, las expectativas, los requisitos, la ubicación y los requisitos de calificación para este puesto. ***


Resumen del Puesto:

RSI Security se destaca como un líder en servicios de ciberseguridad, comprometido a ofrecer soluciones seguras e innovadoras a nuestros clientes. Fomentamos una cultura de cumplimiento y seguridad para proteger los datos de nuestros clientes y mantener su confianza.

Actualmente, RSI está en búsqueda de un Especialista en Relaciones con Clientes que desempeñará un papel crucial en el apoyo al equipo de entrega de servicios mediante la facilitación de órdenes de cambio, renovaciones y oportunidades de venta adicional entre los clientes existentes. El Especialista será responsable de generar propuestas, mantener registros de ventas precisos y asegurar una comunicación fluida entre los clientes y los equipos internos. Los candidatos ideales tendrán habilidades organizativas sólidas, excelentes capacidades de comunicación y un agudo sentido del detalle para impulsar la satisfacción del cliente y el crecimiento del negocio.

Funciones y Responsabilidades:

  • Gestionar las cuentas de los clientes existentes
  • Facilitar Reuniones de Revisión Trimestral (QBR)
  • Generación de propuestas
  • Coordinación entre Expertos en la Materia (SMEs) y Gerentes de Proyecto (PMs)
  • Mantener registros precisos de clientes en el CRM

Calificaciones:

  • Título universitario en Administración de Empresas, Marketing o un campo relacionado (preferido)
  • Experiencia comprobada en gestión de cuentas, soporte de ventas o un rol similar
  • Excelentes habilidades organizativas y de multitarea con un fuerte enfoque en los detalles
  • Habilidades excepcionales de comunicación e interpersonales
  • Dominio de software CRM (preferiblemente Salesforce y Hubspot)
  • Dominio de Google Workspace
  • Fuertes habilidades analíticas y capacidad para interpretar datos

Beneficios:

Dependiendo de la ubicación, los beneficios pueden incluir:

  • Seguro Médico y de Visión
  • Seguro Dental
  • PTO Ilimitado
  • 401(k)
  • Reembolso de Matrícula
  • Licencia Parental Pagada
  • & Más

Ubicación: Remoto - Trabajo desde Casa

Tipo: Tiempo completo

Compensación: $5 - $25/hora

RSI Security es una organización pequeña donde la colaboración no solo se fomenta, sino que se espera. Valoramos las relaciones dentro de nuestro equipo y nos esforzamos por construir y mantener una fuerte camaradería a través de horas felices virtuales, reuniones diarias de equipo y coaching de desarrollo profesional.

RSI Security se enorgullece de ser un Empleador de Igualdad de Oportunidades.

Para más información sobre RSI Security, visite nuestro sitio web.

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