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Community Operations Manager
2 months ago
Overview
At AvalonBay, our mission is to enhance the living experience for our residents and associates alike. Every day presents a chance to positively impact lives, whether through exceptional service to our residents or by fostering a supportive environment for our team members.
The Role
Are you prepared to lead a dynamic leasing team and transform the apartment living landscape? At AvalonBay Communities, we don't merely oversee properties; we innovate living experiences. If you are a seasoned property management expert with a drive for creativity and a commitment to excellence, this opportunity is tailored for you.
We are seeking a Community Manager, a distinguished leader in the industry who will direct our office operations, establish new benchmarks for quality, and guarantee that our residents enjoy an unparalleled living experience. Help us redefine the essence of stylish and comfortable living – the future of property management begins here.
The Community Manager will oversee the comprehensive management of an apartment community or a collection of communities. Your responsibilities will encompass all facets of office operations, from leasing and resident engagement to collaborating with maintenance teams, while also ensuring that financial performance objectives are achieved. Utilize your leadership capabilities to cultivate a superior living environment and a premier workplace.
• Build and maintain positive relationships with residents, promptly addressing their concerns and resolving issues.
• Consistently and fairly enforce lease agreements and community regulations.
• Organize and coordinate resident events and initiatives to foster a sense of community.
• Prepare and manage the property's budget, including revenue, expenses, and capital enhancements.
Qualifications
· High School diploma or equivalent (GED) required
· Bachelor's degree preferred
· 5+ years of experience in multi-family or related property management, or equivalent experience in retail and/or hospitality management
· 2+ years of experience in managing personnel
· Proven experience in managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
· Demonstrated ability to utilize data and reports to develop solutions that maintain high standards of customer service, optimize revenue generation, and manage expenses effectively.
· History of successfully resolving resident issues as evidenced by previous work experience.
· Experience in supporting and developing team members, providing constructive feedback and coaching that leads to improved performance.
· Ability to exercise professional judgment with composure and manage contracts with third-party service providers as demonstrated by past experience.
How AvalonBay Supports You
We recognize that our teams are essential to our success, and we are dedicated to showing our appreciation.
We offer:
Comprehensive benefits including health, dental, and vision coverage, a 401(k) plan with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more.
Opportunities for growth based on achievement and promotion from within.
Recognition programs that celebrate the contributions of our associates to the overall success of the organization.
A 20% discount on our exceptional apartment homes.
A culture grounded in purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Information
AvalonBay is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace free from discrimination and harassment. We believe that to fulfill our mission of creating a better way to live, we must recruit, develop, and retain associates with diverse backgrounds, experiences, and perspectives, creating an environment where all voices are valued and appreciated.
AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law.
Applications will be accepted on an ongoing basis.
