Community Operations Assistant
1 week ago
Avanath is seeking a highly skilled and motivated Assistant Community Manager to join our team. As a key member of our operations team, you will be responsible for assisting the Community Manager in all operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.
This is an exciting opportunity to work with a dynamic and growing company that is committed to providing affordable housing for the workforce. If you are a team player with excellent communication skills and a passion for community management, we encourage you to apply.
Key Responsibilities- Assist the Community Manager in all operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and associates.
- Provide exceptional customer service to residents and staff, responding to complaints, questions, and requests in a timely manner.
- Manage and promote resident satisfaction and retention by organizing and executing resident appreciation and retention events.
- Handle all monies of the property, collecting, posting, and depositing rents/security deposits and other community income.
- Review resident files and ledger records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, and implement procedures for collecting on delinquencies.
- Assist with monthly projection reporting, inspecting vacancies, make-ready apartments, and models, and inspecting the property for community policy violations, needed repairs, and overall landscaping.
- Meet regularly with the Community Manager and Regional Manager to discuss community performance.
- 2+ years' experience as an Assistant Community Manager.
- LIHTC/Tax Credit Program Knowledge required.
- Excellent communication skills and an unmatched dedication to customer service.
- Solid track record of bookkeeping and rent collection.
- Thorough understanding of landlord/tenant law.
- Strong understanding of Fair Housing Laws.
- Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
- Resourceful and organized.
- Solid computer knowledge, Windows (Word, Excel,) internet, and e-mail.
- Working knowledge of Yardi Voyager Property Management software.
- Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
- Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
- Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
- Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.
Avanath is a dynamic and growing company that is committed to providing affordable housing for the workforce. We are a team of passionate and dedicated professionals who are driven by a shared purpose to make a difference in people's lives. If you are a team player with a passion for community management, we encourage you to apply.
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