Customer Service Director
4 weeks ago
We are seeking a highly skilled and experienced Customer Service Director to lead our Customer Services Department. The ideal candidate will have a proven track record of delivering exceptional customer service and experience in managing a team of customer service professionals.
The Customer Service Director will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring that customer service standards are met. The successful candidate will have excellent communication and leadership skills, and be able to work effectively with cross-functional teams.
Key Responsibilities:
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Manage customer service operations, including customer service teams and customer service processes
- Ensure that customer service standards are met and exceeded
- Collaborate with cross-functional teams to improve customer service and overall customer experience
- Develop and implement training programs to improve customer service skills
Requirements:
- 7+ years of experience in customer service management
- Proven track record of delivering exceptional customer service
- Experience in managing a team of customer service professionals
- Excellent communication and leadership skills
- Ability to work effectively with cross-functional teams
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative team
- Professional development and growth opportunities
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