Customer Service Director

3 weeks ago


San Francisco, California, United States BARTCA Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Director to lead our customer service team at BARTCA. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Develop and implement customer service strategies to drive business growth and improve customer satisfaction
  • Lead and manage a team of customer service representatives to ensure excellent customer service delivery
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Develop and maintain customer service metrics and reports to measure performance
  • Stay up-to-date with industry trends and best practices in customer service
Requirements
  • 7+ years of experience in customer service management
  • Proven track record of delivering exceptional customer service and driving business growth
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Collaborative and supportive work environment
  • Professional development opportunities


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