Customer Service Director
4 weeks ago
Job Summary
As a Customer Service Director at Talent Connect Now, you will be responsible for leading our customer service team and ensuring exceptional customer experiences. This role requires a strong leader who can manage multiple accounts, build and maintain strong client relationships, and drive business growth.
Key Responsibilities
- Manage and develop a team of customer service representatives
- Build and maintain strong client relationships through regular communication and issue resolution
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency
- Monitor and analyze customer feedback and metrics to identify areas for improvement
Requirements
- Bachelor's degree in Business Administration or related field
- Minimum 5+ years of experience in customer service leadership, preferably in the manufacturing industry
- Proven track record of driving business growth and improving customer satisfaction
- Strong leadership and communication skills
- Ability to think strategically and make data-driven decisions
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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