Customer Service Director

4 weeks ago


San Diego, California, United States Talent Connect Now Full time

Job Summary

As a Customer Service Director at Talent Connect Now, you will be responsible for leading our customer service team and ensuring exceptional customer experiences. This role requires a strong leader who can manage multiple accounts, build and maintain strong client relationships, and drive business growth.

Key Responsibilities

  • Manage and develop a team of customer service representatives
  • Build and maintain strong client relationships through regular communication and issue resolution
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Monitor and analyze customer feedback and metrics to identify areas for improvement

Requirements
  • Bachelor's degree in Business Administration or related field
  • Minimum 5+ years of experience in customer service leadership, preferably in the manufacturing industry
  • Proven track record of driving business growth and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to think strategically and make data-driven decisions

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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