Service Department Director
3 weeks ago
Service Department Director
At Mercedes-Benz of San Francisco, we are seeking a highly skilled Service Department Director to lead our service team. The ideal candidate will have a proven track record of managing a high-volume service department, with a focus on customer satisfaction, productivity, and profitability.
Key Responsibilities:
- Manage and motivate a team of service technicians and advisors to achieve departmental goals and objectives.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Monitor and control departmental expenses, including labor, parts, and overhead costs.
- Ensure compliance with all regulatory requirements, including OSHA and manufacturer warranty procedures.
- Collaborate with the parts department to ensure timely and accurate delivery of parts and materials.
Requirements:
- 5+ years of experience in a service management role, preferably in the automotive industry.
- Proven track record of improving customer satisfaction and loyalty.
- Strong leadership and communication skills.
- Ability to analyze data and make informed business decisions.
What We Offer:
- A competitive salary and bonus structure.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
Mercedes-Benz of San Francisco is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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