Eligibility Advocate

2 weeks ago


Hackensack, New Jersey, United States Savista Full time
About the Role

Savista is seeking a highly skilled Eligibility Specialist to join our team. As an Eligibility Specialist, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.

Key Responsibilities
  • Act as a patient advocate, working closely with patients to identify financial assistance programs and navigate the application process.
  • Utilize Savista's eligibility screening program to determine patients' eligibility for state and federally funded programs.
  • Provide exceptional customer service, ensuring patients receive accurate and timely information about their eligibility and next steps.
  • Collaborate with healthcare providers, government agencies, and other stakeholders to ensure seamless communication and coordination.
  • Meet productivity and accuracy standards, with a focus on delivering high-quality results in a fast-paced environment.
Requirements
  • High school diploma or equivalent required; experience in customer service or a related field preferred.
  • Bilingual in English and Spanish required.
  • 6+ months of experience in a customer-facing role, with a strong track record of providing excellent service and resolving complex issues.
  • Ability to work in a dynamic environment, prioritizing multiple tasks and meeting productivity standards.
  • Strong communication and interpersonal skills, with the ability to build rapport with patients, healthcare providers, and other stakeholders.
About Savista

Savista is a leading provider of revenue cycle improvement services, dedicated to helping healthcare organizations succeed. We are committed to delivering exceptional results, while upholding the highest standards of integrity, respect, and excellence.


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