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Regional Operations Manager

2 months ago

Boston Massachusetts, United States PLS Financial Services, Inc. Full time


Position Overview:


Company Profile:
PLS Financial Services, Inc. is a prominent provider of alternative financial solutions, operating over 200 service centers across multiple states. Our mission is to offer accessible financial products that cater to the everyday needs of our customers, ensuring convenience and transparency in all transactions.


Role Summary:


The Regional Operations Manager plays a crucial role in leading a team of store managers to achieve exceptional customer satisfaction, operational efficiency, and financial performance. This position is pivotal in fostering a motivated workforce and ensuring that all team members are equipped with the necessary skills and training to excel in their roles.



Key Responsibilities:

  • Upholding superior customer service standards throughout the region.
  • Formulating and implementing strategies to enhance store performance and profitability.
  • Recruiting, mentoring, and inspiring Store Managers to surpass customer expectations.
  • Ensuring adherence to cash management policies and security protocols.
  • Building strong relationships with customers to encourage loyalty and repeat business.
  • Establishing a culture focused on customer service and sales excellence.
  • Analyzing financial reports to identify trends and opportunities for growth.
  • Developing initiatives to expand market presence and increase revenue.
  • Managing labor costs, cash flow, and inventory shrinkage effectively.
  • Conducting regular assessments of store operations to ensure compliance with company standards.


Qualifications:


Essential Requirements:
  • A minimum of three years of experience in multi-unit management within sectors such as retail, hospitality, or financial services.
  • Strong interpersonal skills with a focus on customer engagement.
  • Ability to cultivate positive relationships with both customers and team members.
  • Proven track record of driving corporate objectives and fostering team excellence.
  • Exceptional communication and presentation abilities.
  • Dynamic leadership style with a collaborative approach.
  • Professional demeanor and appearance.
  • Possession of a valid driver's license and reliable transportation.
  • Bilingual proficiency in English and Spanish is preferred.


Work Environment and Physical Demands:
  • Ability to remain stationary for extended periods.
  • Capability to lift 5-10 lbs. with minimal assistance.
  • Comfortable working in confined spaces.
  • Skilled in managing multiple projects simultaneously while addressing customer needs.
  • Willingness to travel to various store locations regularly.
  • Responsible for securely transporting funds and deposits.


Employee Benefits:
Eligible employees enjoy a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, paid time off, and opportunities for professional development. We are committed to embodying our Core Values in every role at PLS Financial Services, Inc.:
  • Customer Focus
  • Integrity and Trust
  • Teamwork
PLS Financial Services, Inc. is an Equal Employment Opportunity Employer, and we welcome applicants from diverse backgrounds. All qualified candidates will be considered for employment without regard to any protected characteristic.