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Regional Director of Operations

2 months ago

Boston, United States FBSPL Full time

Job Title: Regional Director of Operations


Location: Boston, MA


Position Overview: The Regional Director of Operations will oversee multiple K-12 dining accounts within a designated territory, leading a cross-functional team to achieve both operational and financial goals. This role will require managing client relationships, ensuring compliance with food service regulations, and fostering a positive and productive environment for both employees and clients. The Director will be responsible for implementing strategic plans, meeting KPIs, and providing leadership to ensure a high level of service and accountability.


Key Responsibilities:

  • Lead, manage, and inspire Site Leads and their teams to deliver high-quality food service and exceptional customer experiences at each location.
  • Drive team development and build strong relationships with clients to meet key performance indicators, including profitability, safety, and engagement.
  • Communicate regularly with leadership and peers to share best practices, address challenges, and champion diversity within the team.
  • Oversee territory accounts, making strategic decisions with consideration of both short-term and long-term impacts.
  • Act as a brand ambassador, attending client and community events and representing the organization with professionalism.
  • Collaborate with sales, HR, and finance teams on proposal development and participate in the sales and retention process.
  • Ensure compliance with USDA, regional, state, and local policies governing meal programs, as well as safety and quality assurance requirements.
  • Conduct audits and propose solutions for improvements to maintain the highest standards in food service operations.
  • Champion team development, performance evaluations, and succession planning, with a focus on building management skills across the team.
  • Take ownership of financial results and P&L for districts, ensuring accurate reporting, forecasting, and budgeting in collaboration with leadership.
  • Perform other duties as assigned.


Qualifications:

  • Minimum of 3 years of progressive experience in K-12 or multi-unit foodservice.
  • Proven leadership experience with expertise in contract/budget management, customer service, people development, and food service operations.
  • Strong business acumen and a demonstrated ability to grow a business.
  • Ability to think strategically and analytically while maintaining attention to detail.
  • Exceptional communication, presentation, and client relationship management skills.
  • Proactive, positive, flexible, and resilient mindset, with the ability to adapt to changing environments.
  • Strong organizational skills and the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office Suite and other relevant software.


Benefits and Perks:

  • Health and retirement benefits
  • Paid time off
  • 401K plan
  • Performance-based bonuses


Core Values:

  • Trustworthiness: Uphold integrity, transparency, and consistency in delivering top-quality service.
  • Personal Accountability: Take ownership of challenges, strive for continuous improvement, and ensure financial stewardship without sacrificing quality.
  • People First: Focus on humanity, empathy, and teamwork by meeting individuals where they are and fostering a culturally responsive environment.
  • Entrepreneurial Spirit: Embrace adaptability, responsiveness, and the willingness to try new things and go the extra mile.
  • Authenticity: Provide real, high-quality, scratch-cooked meals, while maintaining professional and honest interactions with clients and team members.