Customer Engagement Representative
2 weeks ago
Benefits:
- Performance-based bonuses
ROLE SUMMARY:
As a Client Relations Specialist for John Nguyen - State Farm Agent, you play a crucial role in our agency's daily operations and customer satisfaction. Your primary focus is to enhance our agency's growth through meaningful client interactions and serving as a bridge between customer requirements and agency functions. You positively impact our clients' lives by effectively promoting relevant products and services.
Advance your career while contributing to your community. We are looking for a friendly, engaging, and sales-oriented professional to join our team.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring timely follow-ups.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
- Foster strong and enduring customer relationships.
- Preferred experience in sales roles (including outside sales, inside sales, retail sales, or telemarketing).
- Experience in managing client relationships is advantageous.
- Interest in marketing products and services tailored to customer needs.
- Exceptional communication skills - both written and verbal.
- Commitment to outstanding customer service.
- Adept at anticipating customer needs.
- Ability to connect effectively with clients.
- Paid time off, including holidays and personal/sick days.
- Base salary with commission and bonus opportunities.
- Health insurance benefits.
- Opportunities for professional growth and advancement within the agency.
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