Bilingual Customer Support Associate
2 weeks ago
Our organization is experiencing significant growth, and we are in search of a dedicated individual who is eager to learn and contribute to our team. The role available is part-time. The Bilingual Customer Support Associate will be responsible for exceeding customer service expectations for our existing clients while also assisting potential clients as they reach out. This position serves as a foundational step towards a career as an Insurance Agent.
While prior licensing is not mandatory, candidates will be expected to obtain their licenses. We provide support in acquiring licenses in Property & Casualty as well as Life & Health. Each license obtained will result in an increase in hourly compensation.
No previous experience is required; however, candidates must demonstrate a commitment to training and the licensing process.
To express your interest in this position, please complete the application form and assessment.
Benefits
Competitive Hourly Salary Based on Experience
Monday to Friday Work Schedule
Evenings Off
Comprehensive Training Provided
Flexible Work Hours
Key Responsibilities
- Confirm contact details, including phone numbers and email addresses, with each customer interaction and update records accordingly.
- Answer incoming calls promptly.
- Coordinate appointments for sales representatives to meet with prospective clients.
- Address all inquiries, cancellation requests, and sales inquiries within a designated timeframe.
- Contact potential leads for quotes and collect necessary information.
- Assist customers with policy modifications and payment inquiries.
Qualifications
- Maintain a positive, enthusiastic, and engaging demeanor.
- Exhibit excellent customer service abilities.
- Be a driven and goal-oriented individual.
- Bilingual proficiency in both English and Spanish is essential.
- Interest in pursuing a sales career; prior sales experience is a plus.
- No insurance background is necessary, but a willingness to learn is required.
- Must be prepared to obtain Property & Casualty and Life & Health licenses.
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