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Senior Operations Manager, Community Engagement

2 months ago


Spring, Texas, United States United Way of Central New York Full time



SALARY:
$80 - 85K DOE


OVERVIEW:

The Senior Operations Manager acts as the primary representative for United Way in the community and oversees the functionality of the United Way Center.

Key responsibilities encompass supervising center operations, staff, and facilities; advocating for United Way as a facilitator of community collaboration by initiating problem-solving initiatives with local leaders and collaborating with agency heads to enhance program development and service delivery; and managing the community investment process for initiatives that align with United Way's vision and objectives.


PRIMARY DUTIES AND RESPONSIBILITIES:

Community Engagement:
Foster and sustain relationships with senior leaders of institutional and organizational partners to pinpoint community needs and solutions. Represent United Way in the local community through focused outreach efforts by attending events, networking with community leaders and organizations, and engaging in community forums to elevate awareness of United Way's services and mission. Build connections with individual donors, corporate sponsors, and philanthropic entities through tailored communication and stewardship activities. Act as a liaison to the Advancement, Marketing, and Communications Teams to facilitate outreach efforts, enhance visibility, and showcase the impact of United Way's initiatives in the community.

Operational Management and Oversight:
Oversee the operations and facilities of the United Way Center, ensuring effective budget management and reporting. Implement strategies to optimize resource utilization and operational efficiency. Supervise staff through objective setting, performance evaluations, and ongoing professional development initiatives. Identify individual and team objectives, monitor progress, and provide regular feedback to promote professional growth and enhance team effectiveness. Support program and initiative investments, offering partners technical assistance and training for continuous quality improvement. Oversee the execution and monitoring of professional contracts, including grants, reporting, and evaluation.

Strategy Development:
Collaborate with the Community Outreach leadership team to formulate and execute strategies that amplify United Way's impact in the community. Lead multi-year planning efforts for program development, benchmarking, and resource allocation, focusing on funded partner investments, disaster response, and strategic initiatives. Engage high-level volunteers and community leaders in identifying community impact strategies aligned with United Way's mission and vision. Employ a data-driven approach to guide strategies that connect individuals to opportunities.