Customer Service Representative

6 days ago

Spring, Texas, United States Visualutions, Inc. Full time
Job Summary

At Visualutions, Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support staff, you will play a vital role in ensuring our clients receive exceptional service and support.

Key Responsibilities
  • Customer Interaction: Handle inbound and outbound customer service calls, responding to inquiries and resolving issues in a professional and timely manner.
  • Issue Resolution: Investigate and resolve customer complaints and concerns, providing solutions that meet their needs and exceed their expectations.
  • Communication: Collaborate with colleagues and stakeholders to ensure seamless communication and coordination.
  • Documentation: Record customer interactions and feedback in our helpdesk system, maintaining accurate and up-to-date records.
  • Compliance: Adhere to HIPAA guidelines and other regulatory requirements, ensuring the confidentiality and security of customer information.
Requirements
  • Education: High school diploma or equivalent.
  • Skills: Excellent customer service, problem-solving, and communication skills.
  • Work Environment: Ability to sit at a computer terminal for extended periods and work in a fast-paced call center environment.
  • Flexibility: Ability to work independently, flexibly, and creatively, adapting to changing priorities and deadlines.
Benefits
  • 401(k) Plan: Eligible for a 401(k) plan with company matching.
  • Health Insurance: Comprehensive health insurance coverage.
  • Dental and Vision Insurance: Coverage for dental and vision care.
  • Disability and Life Insurance: Protection for employees and their families.
  • Flexible Spending Account: Opportunity to set aside pre-tax dollars for healthcare and dependent care expenses.
  • Employee Assistance Program: Access to confidential counseling and support services.
  • Flexible Schedule: Ability to work a flexible schedule, including evenings and weekends.
  • Paid Time Off: Eligible for paid time off, including vacation and sick leave.

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