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Scheduling Coordinator

1 month ago

Lawrenceville, Georgia, United States Home Instead Senior Care Full time
Job Title: On-Call Scheduling Coordinator

At Home Instead Senior Care, we are seeking an exceptional On-Call Scheduling Coordinator to join our team. As a key member of our scheduling team, you will play a vital role in ensuring that our clients receive the highest level of care and support.

Key Responsibilities:
  • Answer incoming calls in a friendly and professional manner, responding to client and caregiver inquiries
  • Schedule shifts for clients, including short-notice call-outs
  • Monitor the software dashboard for missed caregiver clock-in and clock-out alerts
  • Communicate with caregivers and clients regarding scheduling changes
  • Monitor, mediate, and log client and caregiver activity, following up on caregiver assignments and client service
Requirements:
  • High school graduation or equivalent
  • One year of related business experience or an equivalent combination of education and work experience
  • Valid driver's license
  • Healthcare experience preferred but not required
  • Computer-related experience, including Microsoft Word, Excel, Outlook, and web-browser based software applications
Qualifications:
  • Experience with scheduling and fielding calls
  • Effective written and verbal communication
  • Ability to handle multiple tasks, good customer service skills
  • US Citizen