Customer Service Coordinator

4 weeks ago


Lawrenceville, Georgia, United States NorthPoint Search Group Inc Full time
Job Summary:

As a Customer Service Coordinator at NorthPoint Search Group Inc, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on processing sales orders, generating contracts, and ensuring 100% customer satisfaction. You will also be responsible for managing the flow of information between customers and operations, understanding products, suppliers, and business partners, and tracking and managing builder PO portals for scheduling and installation. Additionally, you will be required to maintain appropriate staffing levels to ensure efficient order processing, assist in billing for builder and homeowner direct sales, and provide coaching, feedback, and ongoing technical and communication training to all employees to increase performance and profitability.

Key Responsibilities:

Process all builder and homeowner-direct sales, generating sales orders and contracts
Manage the flow of information between customers and operations
Understand products, suppliers, business partners, and competitive advantage
Track and manage builder PO portals for scheduling and installation
Maintain appropriate staffing levels to ensure efficient order processing
Assist in billing for builder and homeowner direct sales
Provide coaching, feedback, and ongoing technical and communication training to all employees

Requirements:

Familiarity with the construction industry and understanding of the needs and challenges of homebuilders, contractors, and building suppliers
Excellent communication and interpersonal skills
High level of initiative, creative thinking, decision making, and problem resolution skills
3-5 years of Customer Service-related work experience in a management role
Demonstrate computer literacy and proficiency with the MS Office Suite, especially Excel, Outlook, and Word
Excellent time management skills and the ability to manage multiple tasks with shifting priorities and timeframes

What We Offer:

Base salary plus benefits, including medical, dental, vision, PTO, laptop, and cell phone allowance

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