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Client Engagement Coordinator

2 months ago

Manchester, New Hampshire, United States Mobius Mobility Full time
Position Overview

Mobius Mobility is at the forefront of innovation in personal mobility solutions, offering the revolutionary iBOT Personal Mobility Device. This cutting-edge product is designed to enhance independence and accessibility for individuals with disabilities, featuring advanced stabilization technology and versatile driving modes.

Role Summary:

  • As a pivotal point of contact for clients, you will shape their interactions with our products and services.
  • Contribute to initiatives focused on customer acquisition, sales, training, and ongoing support.

Key Responsibilities:

  • Manage a high volume of customer communications via email and phone.
  • Utilize customer relationship management (CRM) tools to track and document client interactions.
  • Facilitate customer onboarding by collaborating with clients, healthcare professionals, trainers, suppliers, and internal teams to ensure successful integration.
  • Enhance and sustain existing client relationships.
  • Provide timely responses to customer inquiries.
  • Coordinate schedules for user training sessions and product demonstrations.
  • Process sales orders efficiently, ensuring all necessary documentation is completed.
  • Excel in a dynamic, customer-focused environment.
  • Assist the Customer Support Team with administrative tasks as needed.
  • Engage in additional projects or responsibilities as assigned by management.

General Duties:

  • Participate in surveys conducted by authorized agencies.
  • Engage in the company's Performance Improvement Program.
  • Contribute to company committees when invited.
  • Attend in-service education programs offered by the organization.
  • Pursue relevant continuing education opportunities.
  • Report any misconduct or unethical behavior to the appropriate authorities.

Qualifications:

  • Associate's degree or equivalent experience.
  • A minimum of two years in a customer service or support role.
  • Familiarity with CRM systems is preferred.
  • Experience in medical billing and coding is advantageous.
  • Background in medical devices or working with the disability community is a plus.
  • Excellent verbal communication skills.
  • Ability to clearly explain insurance requirements and coverage.
  • Experience in managing customer complaints effectively.
  • Exceptional customer service skills with a focus on quality and responsiveness.
  • Capability to maintain confidentiality with sensitive information.
  • Strong organizational skills with the ability to prioritize tasks.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Outstanding written and verbal communication skills.
  • Ability to work collaboratively within a team to achieve departmental and organizational goals.
  • Valid driver's license.

Physical Requirements:

  • Ability to perform tasks involving computer and office equipment.
  • Capability to navigate the workplace and interact with colleagues and clients.
  • Ability to lift items weighing up to 30 lbs.
  • Willingness to travel as necessary.

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