Senior Client Service Representative
3 days ago
Marsh McLennan Agency Midwest is a leading provider of business insurance, employee benefits, and risk management solutions. Our team of experts is dedicated to delivering exceptional service and support to our clients.
Job SummaryWe are seeking a highly skilled Senior Client Service Representative to join our team. As a key member of our client service team, you will be responsible for providing exceptional service and support to our clients, including executing policy and plan changes, providing evidence of insurance, and creating proposals that showcase complex programs in an easily understandable format.
Key Responsibilities- Execute policy and plan changes, ensuring consistency and accuracy
- Provide evidence of insurance and create proposals that showcase complex programs
- Assist in keeping client information up to date in our agency management system
- Work with internal departments to ensure cohesiveness and timeliness of service execution
- Manage time effectively to prioritize workload, client service requests, and service parameters
- Collaborate with Supervisor and Client Service Director to increase efficiencies
- Provide ongoing support to mentor other Client Service Representatives
- Consistently follow client service workflows and engage internal resources to ensure efficiency and accuracy
- Achieve desired levels of data completeness and process integrity
- Respond to client coverage questions and support the insured
- Manage marketing of renewals for designated accounts
- Producers License for Life/Health
- 2 years of insurance brokerage client service experience in Employee Benefits insurance
- BS/BA in Business, Insurance, or related field
- Intermediate skill level in Microsoft Office Suite
We offer a competitive salary and benefits package, including medical, dental, vision, 401K benefits, and more. We also offer the flexibility to work at home or in the office, a paid day off to volunteer, and company-organized volunteer events. Our company-wide mentality is that you can never appreciate your coworkers too much.
We challenge ourselves to create a workplace where our colleagues feel welcomed and valued, where we celebrate diverse perspectives and opinions, and where we ask not how a colleague fits our culture, but what they add to it.
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