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Clinical Department Coordinator

1 month ago

Manchester, New Hampshire, United States The Moore Center Full time
Job Summary

The Clinical Department Coordinator will oversee and coordinate the Human Rights Committee (HRC) processes to ensure compliance with Federal and State regulations that protect the rights, wellbeing and safety of the individuals we serve. This role will provide administrative funding operations to all branches of the Clinical Department, collaborating with the operations team to ensure efficient fiscal functioning and reporting that can be modified as systemic changes occur.

Key Responsibilities

· Exhibit high level of confidentiality with access to client health information.
· Exhibit excellent organizational and accuracy skills
· Facilitate correspondence with internal and external entities, including vendor agencies, other contracted behavioral health professionals and evaluators, case management and guardians and committee.
· Collect behavioral plans and supporting health documentation between vendor agency, case management and HRC members
· Maintain databases to track timelines, specific reportable data and compliance
· Prepare and schedule for monthly committee meetings, facilitate, take minutes and follow up with requests for action items
· Provide monthly data to internal Quality and Compliance Coordinators
· Support Participant Safeguard Management per DAADS
· Facilitate documentation flow for Community of Practice
· Participate in the hiring process for Clinical Services to ensure documentation and scheduling is efficient and timely
· Ability to work from office or remotely after initial training period and face-to-face interaction are essential job functions
· Other duties and responsibilities as assigned by the supervisor
Specialty Services

· Establish and maintain an understanding of alternative funding sources, including private insurance, Medicaid, Medicare
· Track funding requests for new and expiring approvals though Excel database, AWARDS software, MMIS and NH Easy platform as needed.
· Identify late approvals and collaborate internally to support communication ensure timely requests for approvals.
· Share tracking information with internal stakeholders and collaborate on approval resolutions.
· Support clinicians in communications for smooth funding workflow.
· Assign quality assurance markers to ensure best practice guidelines and timely outcomes
· Capacity to cross train with billing staff for SSL to support system understanding and coverage.
Moore Clinical Services Team Project Support

· Develop collaborative relationships with internal Business Office to synchronize invoicing for Moore Clinical Services
· Design and implement synchronized funding/invoicing procedures to be used with NH AA for Moore Clinical Services
· Coordinate funding and provision of services to improve efficient utilization of qualified clinicians
· Provide training for and communication with SC Agencies for collaboration of statewide clinical services
· Collaborate with and maintain an understanding of internal service providers workflows: including the Behavioral Specialists, Therapists, Local Risk Team, Community of Practice.
· Perform data analysis/entry and report configuration
· Scheduled attendance in the office for face-to-face interaction are essential job functions.
· Remote work maybe approved following initial training and competency review.
· Other duties as assigned by supervisor
Requirements

Qualifications:
Education and Experience
· Bachelor's degree preferred
· Some accounting experience preferred
· 3 years of administrative experience
· 2 years of experience in health or clinical field
· Proficiency in Microsoft Office Suite, Excel, Adobe and database systems
Skills and Abilities
· Demonstrate a commitment to The Moore Center's values
· Comply with all federal, state, agency and department policies and procedures
· Ability to engage with meaningful participation in reviews to ensure best outcomes
· Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
· Ability to work independently and as part of an inter-disciplinary team
· Demonstrate creative, innovative thinking and problem solving
· Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
· Demonstrate a strong emphasis on customer service skills, both to our clients and all staff
· Demonstrate excellent verbal and written communication skills
· Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
· Ability to accumulate knowledge of Developmental Disability System. Client Rights, State Regulations, behavioral plan components, and agency processes
· Ability to apply logic and reasoning to identify and analyze alternative solutions, conclusions or approaches to problems
· Ability to work with and process personal client information without judgment or bias
Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver's license and maintaining personal auto insurance of $100,000/300,000.
Benefits

Competitive pay and excellent Benefits package.