Estimator

3 days ago

Norfolk, Virginia, United States Hendrick Automotive Group Full time
Job Title: Estimator

We are seeking a skilled Estimator to join our team at Hendrick Automotive Group. As an Estimator, you will play a critical role in identifying and documenting necessary body repair work for customers.

Key Responsibilities:
  • Schedule appointments with customers and work with Collision Center Technicians to identify required repair work.
  • Offer additional services and repairs to customers, ensuring they receive the best possible solution for their vehicle.
  • Compute the cost of replacement parts and labor to restore vehicles to their original condition.
  • Enter itemized estimates on repair orders and explain them to customers, ensuring transparency and clarity.
  • Maintain high standards for repair and order production, meeting or exceeding company expectations.
  • Participate in required training and stay up-to-date with industry developments to provide exceptional service.
  • Record all hours worked accurately in the company timekeeping system.
  • Follow safety rules and regulations, ensuring a safe working environment for yourself and others.
Requirements:
  • Working knowledge of body repair methods and techniques.
  • Strong interpersonal and persuasive selling skills to effectively communicate with customers.
  • Intermediate knowledge of Microsoft Office products and ability to learn Collision Center Management System and other software programs.
  • Ability to understand and follow instructions, communicate effectively with customers and company personnel, and work in a fast-paced environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A chance to work with a leading automotive group and contribute to our mission of delivering exceptional customer experiences.
Core Values:
  • Servant Leadership: We put the needs of others before our own, valuing and serving our customers and colleagues.
  • Teamwork through Trust & Respect: We work together, trusting and respecting each other to achieve our goals.
  • Integrity: We are honest and transparent, doing the right thing in every situation.
  • Commitment to Customer Enthusiasm: We recommit ourselves daily to delivering exceptional customer experiences.
  • Passion for Winning: We strive to be the best, not the biggest, and drive excellence in everything we do.
  • Accountability at All Levels: We take ownership of our actions and decisions, growing as individuals and supporting each other as a team.
  • Commitment to Continuous Improvement: We seek out and improve areas of opportunity within ourselves and our team, softening our hearts and egos to achieve greatness.

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