Field Training Officer

We are seeking a highly skilled and experienced Field Training Officer to join our team at The Crisis Center of Tampa Bay Inc. As a Field Training Officer, you will play a critical role in ensuring the highest standards of patient care and safety while responding to emergency calls. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real difference in the lives of our patients and community.

• Provide exceptional patient care and safety while responding to emergency calls, adhering to the highest standards of medical protocols and procedures.
• Train and mentor new EMTs, ensuring they have the necessary skills and knowledge to provide high-quality patient care.
• Collaborate with the Training and Quality Assurance Coordinator, Field Operations Supervisor, and TransCare leadership team to develop and implement training programs and quality improvement initiatives.
• Participate in performance quality improvement (PQI) processes, using data to drive improvements in services and outcomes.
• Complete daily end-of-shift progress reports for probationary EMTs via Ninthbrain, ensuring timely and accurate documentation.
• Attend and assist with new hire orientation, training, and testing, evaluating and assisting in developing and implementing new or revised training programs.
• Participate in the QA process on a weekly basis, completing QA workload for assigned teams and assisting other teams as needed.
• Serve as a mentor, role model, and educational resource for EMTs at all stages of employment, promoting a culture of excellence and continuous learning.
• Provide quality patient care, utilizing a thorough knowledge of protocols for all medical situations, and assessing, treating, and transporting patients with appropriate techniques, resources, and equipment.
• Assist and secure passengers as required, maintaining a safe and hazard-free environment.
• Maintain radio communication with the Systems Status Controller, responding to calls in an expedited manner, and following predetermined routes and daily manifests.
• Ensure operational excellence by meeting or exceeding key metrics, including average on-scene time, on-task time, and hospital turnaround time.
• Accurately complete electronic Patient Care Reports (ePCRs), including observations, emergency medical care, and patient information, for purposes of records and diagnostics.
• Communicate professionally and exhibit a positive demeanor with all individuals, striving to develop strong working relationships with peers and those in the EMS system.
• Complete required initial and ongoing training/continuing education (CEU) courses, maintaining current state and county certifications and licenses.
• Arrive for scheduled shifts on time and ready to deploy, conducting pre-trip vehicle inspections to ensure sound vehicle operations.
• Maintain a thorough working knowledge of the ambulance and equipment, its function, and use, reporting defective equipment and supplies to the Field Operations Supervisor as required.
• Maintain a neat and professional appearance at all times, adhering to Company policy and Standard Operating Procedures.
• Adhere to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual, directing any questions or concerns to the Field Operations Supervisor.

• Minimum of six (6) months of documented experience as an EMT.
• Currently employed as an EMT in good standing with TransCare.
• High School Diploma or equivalent.
• Must be 18 years of age to meet auto insurance requirements and remain insurable throughout the duration of employment with an acceptable driving history.
• Possess current Florida EMT certification.
• Possess current Florida Driver's license with acceptable driving history.
• Possess current AHA CPR Certification at the BLS Provider level, with willingness to become an AHA CPR Instructor as dictated by the needs of the service.
• Maintain Hillsborough County Public Vehicle Driver License (PVDL).
• Successful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training.
• Successful completion and current Emergency Vehicle Operators (EVOC) training and test.
• Successfully complete Field Training Officer (FTO) training within 30 days of promotion.

• Knowledge of Florida Chapter 401.
• Knowledge of HIPAA requirements as it relates to patient confidentiality.
• Knowledge of the Baker Act as it relates to TransCare.
• Knowledge of EMS radio system.
• Knowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff.
• Possess superior verbal and written communication skills, with the ability to effectively communicate with patients, community partners, clients, peers, and management.
• Knowledge of Mental Health First Aid and stress response and methods to ensure personal well-being.
• Ability to act effectively in emergency and stressful situations.
• Knowledge of body substance isolation; understands basic medical-legal principles.
• Ability to physically restrain violent psychiatric patients.
• Ability to lift a stretcher, with and without a patient, using proper body mechanics to minimize chance of injury.
• Ability to understand and apply applicable policies and procedures.
• Ability to determine work priorities and insure proper completion of work assignments.
• Ability to remain objective, discrete, and exercise common sense at all times.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with others.
• Ability to wear and maintain uniform.

Physical Requirements:

• Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, including streets and highways, and must be able to carry heavy equipment and patients.
• Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting, and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers, load, and unload stretchers with and without patients, and all other duties within the scope of an EMT.
• Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, c-collar application, scoop/backboard application, administration of medications, and all duties within the scope of an EMT.
• Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print, and figures associated with emergent medical care and treatment, and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.
• Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel, and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.
• Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions, and verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel.

Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers, and/or wheelchair lifts. Occasional exposure to hazardous conditions and to blood/body fluids. Employees regularly work outdoors.

Travel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle, or in a medical facility.

Hours: TransCare is open 365 days/year, 24 hours/day. Full-time personnel (36 scheduled hours/week) work 3, 12-hour shifts with varied start times (4:00am - 8:00am). Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8-hour shifts with varied start times (4:00am - 8:00am). Employee should be available and willing to work varying shift hours as assigned to include nights, weekends, and holidays. Employee may be re-called to duty in the event of a declared disaster or emergency.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

The Crisis Center of Tampa Bay Inc. is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances.