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Field Training Officer

2 months ago

Tampa, Florida, United States The Crisis Center of Tampa Bay Inc. Full time
Job Title: Field Training Officer

We are seeking a highly skilled and experienced Field Training Officer to join our team at The Crisis Center of Tampa Bay Inc. As a Field Training Officer, you will play a critical role in ensuring the highest standards of patient care and safety while providing a safe and hazard-free environment for our patients and staff.

Key Responsibilities:
  • Provide exceptional customer service and patient care as the first point of contact with The Crisis Center of Tampa Bay by safely transporting patients with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.
  • Identify opportunities and elevate recommendations to enhance performance, staff development, operational processes, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare.
  • Participate in the performance quality improvement (PQI) processes and use data to improve services and outcomes.
  • Train, mentor, and evaluate probationary EMTs and EMT Apprentices; provide regular feedback to the Field Operations Supervisor and Training and Quality Assurance Manager regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period.
  • Complete daily end-of-shift progress reports for probationary EMTs via Ninthbrain.
  • Attend and assist with new hire orientation, training, and testing; evaluate and assist in developing and implementing new or revised training programs.
  • Participate in the QA process on a weekly basis. Complete QA workload for assigned team and assist other teams with QA workload, as needed.
  • Serve as a mentor, role model, and educational resource for EMTs at all stages of EMT employment.
  • Provide quality patient care utilizing a thorough knowledge of protocols for all medical situations.
  • Assess, treat, and transport patients with appropriate techniques, resources, and equipment while maintaining the highest standard of patient care.
  • Assist and secure passengers as required.
  • Maintain radio communication with the Systems Status Controller and respond to calls in an expedited manner; follow predetermined route and/or daily manifest.
  • Ensure operational excellence by meeting or exceeding the following metrics:
    • Average on-scene time of 15 minutes or less in most circumstances
    • Average on-task time for a total call from beginning to end is 60 minutes or less.
    • Average hospital turnaround time is 20 minutes or less.
  • Accurately complete the electronic Patient Care Report (ePCR), including observations, emergency medical care of the patient at the scene and in transit, to the receiving medical facility for purposes of records and diagnostics; include all insurance information for purposes of billing and reimbursement.
  • Communicate professionally and exhibit a positive demeanor with all individuals; strive to develop a strong working relationship with peers and those in the EMS system.
  • Complete required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses.
  • Arrive for scheduled shift on time and ready to deploy.
  • Conduct pre-trip vehicle inspections to ensure sound vehicle operations; maintain an orderly ambulance and ensure the vehicle and equipment are clean, stocked, organized, and response ready.
  • Maintain a thorough working knowledge of the ambulance and equipment, its function, and use, and report defective equipment and supplies to the Field Operations Supervisor, as required.
  • Maintain a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
  • Adhere to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; direct any questions or concerns to the Field Operations Supervisor.
  • The FTO will be graded on a monthly basis using a standard form to track their adherence to their job duties.
  • Reports observed issues or concerns related to field personnel to the Field Operations Supervisor.
  • Performs other such duties as may be assigned by the Field Operations Supervisor or Training & Quality Assurance Manager.
Requirements:
  • Minimum of six (6) months of documented experience as an EMT
  • Currently employed as an EMT in good standing with TransCare
  • High School Diploma or equivalent
  • Must be 18 years of age to meet auto insurance requirements and remain insurable throughout the duration of employment with an acceptable driving history
  • Possess current Florida EMT certification
  • Possess current Florida Driver's license with acceptable driving history
  • Possess current AHA CPR Certification at the BLS Provider level, with willingness to become an AHA CPR Instructor as dictated by the needs of the service
  • Maintain Hillsborough County Public Vehicle Driver License (PVDL)
  • Successful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training
  • Successful completion and current Emergency Vehicle Operators (EVOC) training and test
  • Successfully complete Field Training Officer (FTO) training within 30 days of promotion
Preferred Qualifications:
  • Knowledge of Florida Chapter 401
  • Knowledge of HIPAA requirements as it relates to patient confidentiality
  • Knowledge of the Baker Act as it relates to TransCare
  • Knowledge of EMS radio system
  • Knowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff.
  • Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management
  • Knowledge of Mental Health First Aid and stress response and methods to ensure personal well-being
  • Ability to act effectively in emergency and stressful situations
  • Knowledge of body substance isolation; understands basic medical-legal principles
  • Ability to physically restrain violent psychiatric patients
  • Ability to lift a stretcher, with and without a patient, using proper body mechanics to minimize chance of injury
  • Ability to understand and apply applicable policies and procedures
  • Ability to determine work priorities and insure proper completion of work assignments
  • Ability to remain objective, discrete, and exercise common sense at all times.
  • Ability to utilize problem-solving techniques
  • Ability to work independently
  • Ability to establish and maintain effective working relationships with others
  • Ability to wear and maintain uniform
Working Conditions:
  • Physical Requirements:
    • Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must be able to climb stairs and other structures, must be able to work in close and dangerous environments including streets & highways, and must be able to carry heavy equipment and patients.
    • Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting, and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers, load, and unload stretchers with and without patients, and all other duties within the scope of an EMT.
    • Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, c-collar application, scoop/backboard application, administration of medications, and all duties within the scope of an EMT.
    • Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print, and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment.
    • Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments.
    • Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel.
  • Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers, and/or wheelchair lifts. Occasional exposure to hazardous conditions and to blood/body fluids. Employees regularly work outdoors.
  • Travel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle, or in a medical facility.
  • Hours: TransCare is open 365 days/year, 24 hours/day. Full-time personnel (36 scheduled hours/week) work 3, 12-hour shifts with varied start times (4:00am - 8:00am). Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8-hour shifts with varied start times (4:00am - 8:00am). Employee should be available and willing to work varying shift hours as assigned to include nights, weekends, and holidays. Employee may be re-called to duty in the event of a declared disaster or emergency.