Customer Loyalty Coordinator

2 weeks ago


Thousand Oaks, California, United States Rusnak Full time
Overview:

Are you looking to advance your career in the automotive industry? Do you have a keen interest in luxury vehicles? We invite you to explore this opportunity.

JOIN OUR TEAM

Rusnak Auto Group stands as a prominent figure in the automotive sector, recognized for our exceptional service in the Greater Los Angeles area and Southern California. Our dedication to customer satisfaction and loyalty has allowed us to grow to 11 locations, featuring stunning showrooms. With over sixty years of experience, we cater to our clients' refined tastes by offering an impressive selection of luxury car brands.

We are currently in search of a Retention Coordinator. This role is pivotal to the success of Rusnak Automotive Group by overseeing dealership retention and service portfolios. You will be responsible for efficiently managing client inquiries and collaborating with the team to enhance used car acquisitions alongside new vehicle opportunities.

WHAT WE OFFER

  • Opportunities for professional growth within a respected organization
  • Competitive compensation
  • Comprehensive health insurance (medical, dental, vision, and life)
  • Robust benefits package, including an annual wellness fair and employee assistance program
  • 401(k) retirement savings plan
  • Flexible spending accounts
  • Paid time off (vacation, sick leave, holidays)
  • Parental leave
  • Employee perks (tickets to sports events, theme parks, etc.)
  • Employee referral bonus program

*Compensation will be determined based on experience and skill level.

*To ensure the safety of our employees and clients, we adhere to current health guidelines, providing necessary protective equipment and maintaining high cleaning standards.

Rusnak Auto Group is an equal opportunity employer, family-owned and operated since the 1960s.

Responsibilities:

Manage Vehicle Acquisitions Effectively:

  • Achieve or surpass client retention targets established by management.
  • Identify potential clients through system access and evaluate opportunities for trade-in sales.
  • Generate sales leads by contacting clients who may be interested in exchanging their vehicles, assessing their needs, and offering suitable recommendations.
  • Schedule appointments with clients for vehicle evaluations.
  • Encourage dealership purchases of clients' vehicles if they are not interested in acquiring another vehicle.
  • Follow up with clients post-visit to gather feedback, express gratitude, and invite them back for future purchases.
  • Assess service contract sales opportunities by identifying clients nearing the end of their factory warranty.

Key Result Areas:
Consistently meet or exceed sales objectives for both sales and service follow-up:

  • Collaborate proactively with management to develop strategies for improving performance and consistently achieving sales goals; participate actively in all sales meetings.
  • Greet clients promptly and professionally, offering assistance as needed.
  • Ensure that a member of the sales management team engages with each client.
  • Maintain strong relationships with management, team members, and clients to foster a collaborative environment.
  • Adhere to company protocols for utilizing the Customer Relationship Management (CRM) tool effectively, maintaining a follow-up system that encourages repeat business and enhances client satisfaction.
Qualifications:
  • Preferred: Minimum of 2 years in retention sales or related fields such as sales or hospitality.
  • Required: High School Diploma/GED or equivalent.
  • Exceptional interpersonal and customer service skills; at least 2 years of retail experience.
  • Strong verbal and written communication abilities.
  • Required: Valid California Driver License with a satisfactory driving record.
  • Required: Valid California Sales License.
Education:
High School Diploma/GED: Required
Licenses Required:
Valid CA Driver License, Valid CA Sales License
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