Part-Time Customer Support Specialist

1 week ago


Thousand Oaks, California, United States VCA Animal Hospitals Full time

Position: Part-Time Client Care Associate

Key Responsibilities:

As a part-time Client Care Associate, your primary duties will include:

  • Providing exceptional customer service by welcoming visitors, managing phone inquiries, and facilitating pet check-ins.
  • Coordinating and confirming appointments to ensure a smooth scheduling process.
  • Conducting follow-up calls and reaching out to potential clients to enhance service engagement.
  • Clearly communicating service fees and processing payments efficiently.
  • Advising clients on product and service options tailored to their needs.
  • Addressing inquiries related to offerings at VCA Animal Hospitals.
  • Maintaining accurate pet records, reports, and correspondence.
  • Escorting dogs to designated areas for their comfort and safety.

Qualifications:

The ideal candidate will possess:

  • A minimum of one year of experience in a customer service role.
  • A High School Diploma or equivalent.
  • Strong listening and communication skills.
  • A genuine compassion for animals and a keen understanding of client needs.
  • Effective decision-making abilities to determine the best course of action.
  • The capability to assimilate new information for effective problem-solving.
  • Proficiency in Microsoft Office applications.
  • A willingness to work flexible hours, including evenings, weekends, and holidays.
  • The physical ability to lift up to 40 lbs and work in an environment with potential exposure to pet-related hazards.

Benefits:

VCA Animal Hospitals offers a competitive compensation package that includes:

  • Medical, Dental, and Vision insurance.
  • A 401(k) retirement plan.
  • Discounts on pet care services.
  • Paid vacation, holidays, and sick leave.
  • Health and wellness programs that provide valuable resources and training.

Compensation is negotiable based on qualifications and experience, with a pay range of $19 to $20 per hour.

This position description outlines the general nature and level of work expected. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. Management reserves the right to modify the job description as necessary.

VCA Animal Hospitals is proud to be an Equal Opportunity Employer - Veterans / Disabled.



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