IT Infrastructure Manager

7 days ago

Chicago, Illinois, United States Second Avenue Full time
Job Summary

The IT Infrastructure Manager plays a critical role in establishing and maintaining all network, voice configurations, and connections for Second Avenue. This position is responsible for the on-premise and cloud configuration, implementation, and administration of the organization's server hardware, operating systems, and applications.

Key Responsibilities
  • Manage all IT projects for Second Avenue and support Senior Management in approving IT decisions and expenditures for systems expansions and upgrades.
  • Advise Senior Management on IT security policies and procedures.
  • Assist all levels of managers in the Company, providing direction and leadership on technology issues as needed/directed.
  • Oversee and directly work with one or more IT Technicians to provide ongoing IT ticket support throughout the Company.
  • Work with IT experts in affiliated companies on troubleshooting for complex network, voice hardware and software problems.
  • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
  • Manage and monitor Cisco Unified Communications Solutions, Voice Over IP, Call Manager, Voicemail, and Call Center.
  • Perform switch and firewall configuration and support in line with the Company's IT security policy.
  • Ensure the data integrity and security on the network.
  • Develop the technology architecture for the Company's IT systems, including but not limited to hardware, software, networking, systems and support processes and procedures.
  • Work closely with IT managers in affiliated companies to plan, develop, design and strategize an architecture that will benefit the organization as a whole.
  • Assess new technologies and appraise Senior Management of changes that may be appropriate to the mission of the Company.
  • Opportunities for greater autonomy over projects as directed.
  • Cross-train analysts on processes and procedures within the IT department.
  • Provide support for more technically complex issues and problems with day-to-day troubleshooting for tickets; Troubleshoot server hardware operating systems and enterprise applications.
  • Maintain SME Responsibility for configuring, documenting, implementing and troubleshooting the following software products; Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products.
  • Administer the server operating, messaging infrastructure and storage area network; Oversee daily backup of server data files, media, and offsite storage administration.
  • Directly work with Senior Management and experts in affiliated companies in the design and project management of network concepts, structure and connectivity, as directed.
  • Foster a positive team environment and assist superiors with the direction of team dynamics.
  • Ensure confidentiality of internal and external data.
  • Perform ad-hoc projects and other duties as assigned.
Qualifications
  • Indepth handson technical knowledge and experience with network equipment, dynamic routing protocols, WAN, LAN, firewalls and voice technologies.
  • In-depth hands-on technical knowledge and experience with server equipment, virtual hosts and servers, SAN/NAS, Backup appliances, and Security software or appliances.
  • Technical background on IBM PC/AT compatible type of hardware and peripherals.
  • Knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS.
  • Project Management Disciplines & Tools.
  • Strong emphasis on documentation creation, curation and management as directed.
  • Able to handle multiple projects and tasks simultaneously and coach, mentor and lead less experienced individuals.
  • Proficient in all people management processes, including recruitment, performance management and reward.
  • Proficient in building, growing and developing a team; including department structure design and resourcing.
  • Proficient in coaching and developing individual team members to reach their potential.
  • Proficient in engaging a team through communication, processes, personal impact and influence.
Education and Experience
  • BS in computer-related field or equivalent experience.
  • Microsoft Certification or equivalent experience.
  • At least 10 years of experience with:
  • Ethernet network environment and peripherals.
  • Cisco Unified Communications Solutions; Voice Over IP.
  • HP, IBM or Dell servers.
  • VMWare or Hyper-V.
  • Windows Server 2008 R2 to Windows Server 2016.
  • Exchange 2010 to Exchange 2016 or Office 365.
  • Providing customer service support network monitoring tools.
  • Experience with disaster recovery and planning concepts.
Job Competencies
  • Proficient written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Adaptability to changing processes and technologies.
  • Strong teamwork skills with advanced problem-solving ability.
  • Advanced customer service, organizational awareness and prioritization skills.
Benefits
  • Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

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