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IT Infrastructure Manager
2 months ago
**About Second Avenue**
Second Avenue is a leading platform for institutional investors to deploy capital into single-deeded residential assets while retaining control and valuable lines of sight into their investments.
**Job Description**
The IT Infrastructure Manager is responsible for establishing and maintaining all network, voice configurations, and connections. This includes analyzing and resolving complex problems associated with server hardware and server application software.
**Key Responsibilities**
- Manage all IT projects and support Senior Management in approving IT decisions and expenditures for systems expansions and upgrades.
- Advise Senior Management on IT security policies and procedures.
- Assist all levels of managers in providing direction and leadership on technology issues.
- Oversee and work with IT Technicians to provide ongoing IT ticket support.
- Work with IT experts in affiliated companies on troubleshooting complex network, voice hardware and software problems.
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, and scheduling upgrades.
- Manage and monitor Cisco Unified Communications Solutions, Voice Over IP, Call Manager, Voicemail, and Call Center.
- Perform switch and firewall configuration and support in line with the Company's IT security policy.
- Ensure data integrity and security on the network.
- Develop the technology architecture for the Company's IT systems, including hardware, software, networking, systems and support processes and procedures.
- Work closely with IT managers in affiliated companies to plan, develop, design and strategize an architecture that benefits the organization.
- Assess new technologies and appraise Senior Management of changes that may be appropriate to the mission of the Company.
- Provide support for more technically complex issues and problems with day-to-day troubleshooting for tickets.
- Maintain SME Responsibility for configuring, documenting, implementing and troubleshooting software products.
- Administer the server operating, messaging infrastructure and storage area network.
- Directly work with Senior Management and experts in affiliated companies in the design and project management of network concepts, structure and connectivity.
- Foster a positive team environment and assist superiors with the direction of team dynamics.
- Ensure confidentiality of internal and external data.
**Requirements**
- In-depth hands-on technical knowledge and experience with network equipment, dynamic routing protocols, WAN, LAN, firewalls and voice technologies.
- In-depth hands-on technical knowledge and experience with server equipment, virtual hosts and servers, SAN/NAS, Backup appliances, and Security software or appliances.
- Technical background on IBM PC/AT compatible type of hardware and peripherals.
- Knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS.
- Project Management Disciplines & Tools.
- Strong emphasis on documentation creation, curation and management.
- Able to handle multiple projects and tasks simultaneously and coach, mentor and lead less experienced individuals.
- Proficient in all people management processes, including recruitment, performance management and reward.
- Proficient in building, growing and developing a team; including department structure design and resourcing.
- Proficient in coaching and developing individual team members to reach their potential.
- Proficient in engaging a team through communication, processes, personal impact and influence.
**Education and Experience**
- BS in computer related field or equivalent experience.
- Microsoft Certification or equivalent experience.
- At least 10 years of experience with:
Ethernet network environment and peripherals.
Cisco Unified Communications Solutions; Voice Over IP.
HP, IBM or Dell servers.
VMWare or Hyper-V.
Windows Server 2008 R2 to Windows Server 2016.
Exchange 2010 to Exchange 2016 or Office 365.
Providing customer service support network monitoring tools.
- Experience with disaster recovery and planning concepts.
**Benefits**
- Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.