Housekeeping Department Manager
4 days ago
Crowne Plaza & Staybridge Suites Midtown Atlanta is a leading hospitality company that offers exceptional stays and authentic Southern hospitality. We are committed to providing a comprehensive benefit program that offers our associates choices for their physical, mental, and financial wellness.
Job SummaryWe are seeking a highly motivated and experienced Housekeeping Department Manager to oversee the cleaning and maintenance of guest rooms and public spaces in accordance with client and guest expectations. The successful candidate will have a proven track record of leadership and management, with a strong focus on quality and customer satisfaction.
Key Responsibilities- Leadership and Management: Oversees a team of room attendants, house persons, and inspectors, conducting daily and monthly meetings to ensure standards are met and deficiencies are corrected.
- Staff Management: Interviews, hires, trains, and recommends performance evaluations, resolves problems, and provides open communication to staff.
- Scheduling and Payroll: Arranges staff work schedules, determines days off, and ensures staffing levels are based on occupancy and/or current or anticipated projects.
- Record Keeping: Maintains and reviews computerized records for budgeting and forecasting of department expenses, as well as inspection scores for housekeepers.
- Communication: Communicates verbally and in writing to provide clear direction to staff.
- Attendance and Availability: Complies with attendance rules and is available to work on a regular basis.
- Experience: 2 years of housekeeping experience, preferably in a comparable hotel.
- Knowledge: Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Leadership Skills: Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Communication Skills: Written communication skills to be concise, well-organized, complete, and clear.
- Time Management: Ability to work effectively under time constraints and deadlines.
Crowne Plaza & Staybridge Suites Midtown Atlanta offers a comprehensive benefit program that includes competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, Vacation, Sick, and Holiday programs, pet insurance through the ASPCA, and a 401(k) Savings Plan with matching funds.
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