Housekeeping Operations Manager

2 weeks ago


Atlanta, Georgia, United States Omni Hotels Full time

Position Overview:

As a key member of the Housekeeping team, the Housekeeping Operations Manager plays a vital role in overseeing and coordinating all aspects of housekeeping services. This position is essential in ensuring that the highest standards of cleanliness and guest satisfaction are consistently met.

Key Responsibilities:

  • Assist in managing and directing all housekeeping operations to maintain quality assurance and cost control.
  • Support the Executive Housekeeper in daily functions and ensure adherence to Omni standards.
  • Deliver exceptional guest service by promptly addressing inquiries and resolving issues with professionalism.
  • Foster open communication with all departments to ensure seamless service delivery.
  • Participate in the Omni Service Tradition program to enhance service efficiency and effectiveness.
  • Monitor inventory levels and manage purchasing of linens and supplies as needed.
  • Conduct inspections of guest rooms and public areas to uphold cleanliness standards.
  • Prepare necessary reports, including inspections and inventory counts.
  • Oversee the performance of Housemen and ensure completion of daily tasks.
  • Encourage energy conservation practices within the department.

Qualifications:

  • Previous supervisory experience in housekeeping within the hospitality industry.
  • High School Diploma or GED; a college degree is preferred.
  • Strong multitasking abilities and self-motivation.
  • Proven leadership skills with the ability to inspire and develop team members.
  • Flexibility to work various shifts, including weekends and holidays.

At Omni Hotels, we value a culture of respect and empowerment, making it an ideal environment for those who are passionate about providing outstanding service.



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