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Client Care Representative
2 months ago
Job Summary: We are seeking a highly organized and attentive Client Care Specialist to join our team at Sanders & Johnson, Inc. As a Client Care Specialist, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Provide top-notch customer service to both potential and current customers via phone and other communication channels.
- Schedule service requests with field technicians and enter customer data into our database.
- Oversee the warranty return process, schedule replacement estimates, and follow up with supply houses as needed.
- Perform light sales duties, such as promoting service agreements and accessories.
- Utilize problem-solving skills to resolve customer issues in a professional and timely manner.
Requirements:
- 3+ years of experience in a related position, such as customer service or technical support.
- Computer proficiency and ability to use Microsoft Excel.
- Experience working in an HVAC company is a plus, but not required.
About Us: Sanders & Johnson, Inc. is a reputable company with over 40 years of experience providing residential indoor air quality, temperature, and humidity levels. We pride ourselves on providing total satisfaction and personalized customer service. Our team is small but growing, and we offer a fun and supportive work environment.