Senior Customer Support Specialist

2 weeks ago


Tallahassee, United States Terminix International Full time

Position Title: Senior Customer Support Specialist

Job Overview:

The Senior Customer Support Specialist is responsible for managing both inbound and outbound communication with residential clients, addressing inquiries, and resolving issues while working remotely.

Key Responsibilities:

  1. Develop and sustain long-term relationships with customers.
  2. Utilize a computerized system for tracking customer interactions and troubleshooting.
  3. Ensure optimal customer satisfaction by processing orders and coordinating with relevant departments.
  4. Act as the primary contact for clients regarding pricing and scheduling matters.
  5. Manage customer inquiries related to service, scheduling, and billing.
  6. Collaborate with branch staff to address service and scheduling challenges.
  7. Initiate outbound calls for various customer service initiatives.
  8. Provide technical support as needed.

Qualifications:

  • High school diploma or GED required.
  • 1-2 years of experience in clerical or customer service roles preferred.
  • Proficient in using personal computers and basic software applications.
  • Familiarity with Microsoft Word, Excel, and Windows is advantageous.
  • Typing speed of 25 words per minute preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Able to thrive in a fast-paced and high-pressure environment.
  • Excellent problem-solving abilities.
  • Flexible availability, including weekends and holidays.
  • Reliable and punctual for all scheduled shifts.
  • A designated home office space suitable for remote work.
  • High-speed internet connection with the capability for a wired connection.

Physical Requirements:

The physical demands of this role include the ability to lift up to 10 pounds occasionally, prolonged periods of sitting, and repetitive motions such as typing. Close visual acuity is necessary for detail-oriented tasks, and the ability to communicate effectively is essential.

This position is subject to typical indoor working conditions, which may vary in temperature.

Terminix International is an equal opportunity employer.



  • Tallahassee, United States Terminix International Full time

    Position Title: Senior Client Support Specialist Location: Remote Job Overview: The Senior Client Support Specialist is responsible for managing and addressing all aspects of residential customer accounts through both inbound and outbound communication. This role involves routine interactions to ensure customer satisfaction while working remotely. Key...


  • Tallahassee, United States Terminix International Full time

    Position Title: Senior Client Support Specialist Location: Remote Overview: The Senior Client Support Specialist is responsible for managing and addressing all aspects of residential customer accounts through effective communication and problem-solving skills. This role involves receiving and making calls to assist customers with inquiries, service requests,...


  • Tallahassee, United States Eighty 8 Solutions, Inc Full time

    Job DescriptionJob DescriptionJob Posting: Wireless Customer Support SpecialistAbout Eighty 8 Solutions, Inc.At Eighty 8 Solutions, Inc., we are seeking new talent for our Customer Support Specialist position to expand our dynamic team. This role provides an excellent opportunity for motivated individuals to contribute to our customer service operations...


  • Tallahassee, Florida, United States Diverse Computing Full time

    Job OverviewAre you the right fit for our team?Diverse Computing, Inc. is on the lookout for a motivated Customer Support Specialist to enhance our technical support division. This role is a full-time, salaried, nonexempt position that offers the flexibility of remote or in-office work. The perfect candidate will share our pride in delivering exceptional...


  • Tallahassee, Florida, United States Florida Northern Probation and Pretrial Services Full time

    Position Overview: Judicial Support SpecialistOrganization: Florida Northern Probation and Pretrial ServicesRole Summary:The U.S. Probation Office, Northern District of Florida is in search of a Judicial Support Specialist for our Tallahassee Division. This role operates within a judicial law enforcement framework, providing essential support under the...


  • Tallahassee, United States UniFirst Full time

    Client Support Specialist - UniFirstLocation:Tallahassee, FloridaAs a prominent player in the rental, lease, and sale of uniforms and facility services products, UniFirst Corporation has established itself as one of the largest entities in the garment services sector.Recognized on the Forbes Platinum 400 - Best Big Companies List, UniFirst boasts a workforce...


  • Tallahassee, United States Elegance Senior Living Full time

    Position: Revenue Optimization SpecialistKey Responsibilities: Partner with Department Leaders on organization-wide projects aimed at enhancing revenue and streamlining costs Employ analytical problem-solving methods to resolve business challenges with data-driven insights Deliver outstanding support to stakeholders Aid in the budgeting and forecasting...


  • Tallahassee, United States Genesys Full time

    Join a Leading Team at GenesysAt Genesys, we empower our team members to leave their mark by giving them the autonomy to make impactful decisions and perform at their highest potential.Your Future AwaitsPosition: Senior Customer Success Manager for EnterprisesDepartment: Customer Success ManagementOverview:The primary objective of the Senior Customer Success...


  • Tallahassee, United States AEG Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at AEG. As a key member of our technical staff, you will be responsible for providing top-notch support for our point-of-sale systems.Key ResponsibilitiesProvide level 1 & 2 support to all point-of-sale system problems and escalate when necessaryInitiates and implement...


  • Tallahassee, United States Georgia IT Inc Full time

    Job SummaryGeorgia IT Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to teams within the organization and to external clients when required.Key ResponsibilitiesProviding technical support to teams within the organization and to external...


  • Tallahassee, United States Peter Boulware Toyota Full time

    Join Our Team as a Customer Service Specialist!If you have a passion for assisting customers and delivering exceptional service, we have an exciting opportunity for you. We are currently seeking skilled individuals with outstanding communication abilities to support our clients with their inquiries, including appointment scheduling.Your Role:As a Customer...


  • Tallahassee, United States TEKsystems Careers Full time

    *Pay:* * $21/hr *6 month contract * *Description:* The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within LabCorp, including, but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety...


  • Tallahassee, United States TEKsystems Careers Full time

    *Pay:* * $21/hr *6 month contract * *Description:* The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within LabCorp, including, but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety...


  • Tallahassee, United States Randstad Full time

    Join a Leading Team in Customer SupportA prominent organization is seeking a temporary-to-permanent Client Support Specialist. In this role, you will be responsible for:Managing incoming and outgoing communications on a multi-line phone systemResponding to customer inquiries through email and online chatCollaborating with various departments regarding order...


  • Tallahassee, United States TEKsystems Full time

    Pay: $21/hr 6 month contract Description: The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within LabCorp, including, but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety...


  • Tallahassee, United States Wohn-Service-Team Full time

    Position OverviewWohn-Service-Team is on the lookout for a Customer Service Specialist committed to enhancing one of the most forward-thinking brands in the automotive industry. This position requires a high level of interaction with both clients and internal departments.Key ResponsibilitiesProvide outstanding customer support while fostering strong...


  • Tallahassee, United States State of Florida Full time

    Position Overview:This is a full-time role within the Florida Department of Highway Safety and Motor Vehicles, specifically in the Customer Service Center, which operates as a high-volume call center. The Senior Field Support Analyst will provide expert guidance on inquiries from Tax Collectors, license plate agencies, and regional office personnel regarding...

  • IT Support Specialist

    2 weeks ago


    Tallahassee, Florida, United States Pennington PA Full time

    Job OverviewA prominent law firm is seeking a skilled IT Support Specialist who can also take on some supervisory duties. This role demands a robust technical foundation paired with strong customer service skills. A proactive problem-solving mindset, the ability to prioritize internal requests, manage external vendors, and oversee a related technology budget...


  • Tallahassee, Florida, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.Key ResponsibilitiesProvide personalized support to...


  • Tallahassee, United States Ark Solutions Full time

    Ark Solutions Inc is seeking a Technical Support SpecialistPosition: Technical Support SpecialistLocation: RemoteOverview:As a vital member of our team, you will be responsible for providing comprehensive support for both software and hardware systems. Your role will involve offering technical guidance, advice, and informal training to users navigating our...