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Customer Experience Specialist

2 months ago

Tempe, Arizona, United States Goettl Air Conditioning Full time

**Customer Experience Representative Opportunity**

We are seeking a skilled Customer Experience Representative to join our team at Goettl Air Conditioning & Plumbing Contact Center. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

**Key Responsibilities:**

  • Communicate services offered to customers and address their needs and concerns
  • Build and maintain relationships with current and prospective customers
  • Respond to customer inquiries in a timely manner, providing accurate information and creating a positive customer experience
  • Schedule service appointments with customers and set up accounts/contracts
  • Provide resolution to customer concerns and route customer calls accordingly

**What We Offer:**

  • Competitive pay and benefits package
  • A fun and dynamic work environment
  • Opportunities for career growth and development

**Requirements:**

  • Prolonged periods of sitting at a desk and working on a computer
  • Ability to work in a fast-paced environment and meet deadlines

Goettl is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment that values and respects all employees.