Tasting Room Service Specialist
1 week ago
As a Tasting Room Service Specialist at Cooper's Hawk, you will embody a passion for exceptional guest service, culinary delights, and fine wines. Your role is pivotal in delivering an outstanding experience for our guests through friendly, efficient service and in-depth knowledge of our offerings.
Key Responsibilities:
- Provide a warm welcome to all guests, engaging them with enthusiasm and answering inquiries about our food, wine, and membership options.
- Maintain comprehensive knowledge of Cooper's Hawk's menu items, retail products, and wine selections, including our monthly features.
- Educate guests about the benefits of our Wine Club, promoting membership and its exclusive rewards.
- Serve beverages responsibly, adhering to company standards and legal regulations.
- Ensure the Tasting Room is well-stocked and visually appealing, following established display guidelines.
- Keep a clean, organized, and safe work environment.
- Handle transactions accurately using the MICROS system, following company protocols.
- Adhere to departmental checklists and procedures to prepare for service effectively.
- Prior experience in a dining or retail environment is preferred, especially in wine service.
- Exhibit a strong commitment to hospitality and a genuine interest in food and wine.
- Ability to stand and walk for extended periods and work flexible hours, including weekends and holidays.
Benefits:
- Comprehensive health insurance options including medical, dental, and vision.
- 401(k) retirement savings plan with company matching.
- Flexible schedules to accommodate work-life balance.
- Complimentary meals during shifts and uniform provided.
- Access to wellness programs and employee assistance services.
At Cooper's Hawk Winery & Restaurants, we believe in the power of food and wine to create community connections. Our award-winning wines and commitment to quality dining experiences make us a leader in the industry.
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