Wellness Ambassador

5 days ago


Miami Beach, Florida, United States CARILLON HOTEL MANAGEMENT LLC Full time
Job Summary

The Wellness Concierge is a key member of our team at Carillon Miami Wellness Resort, responsible for delivering exceptional guest experiences. This role involves booking spa treatments, salon services, and fitness classes, as well as ensuring that all guest services are checked in and out in a professional manner.

Key Responsibilities:

  • Contact every guest prior to arrival to discuss their wellness needs and preferences
  • Book spa treatments, salon services, and fitness classes with enthusiasm and expertise
  • Check in and out all guest services in a professional manner
  • Ensure that all guest services are delivered in accordance with Carillon Miami Wellness Resort operational policies and procedures
  • Adhere to all Carillon Miami Wellness Resort standards and the Leading Hotels of the World (LHW) standards
  • Perform other job-related duties as directed

Requirements:

  • Minimum two-years guest service experience required, with cash handling experience
  • Hospitality experience preferred
  • Spa experience preferred
  • Computer knowledge required
  • Must demonstrate a professional, efficient manner with the ability to work and interact with a variety of people
  • Must be able to remain calm under stressful situations
  • Must possess minimum typing skills of 30 w.p.m.
  • Must be able to communicate clearly and effectively in the English language both verbally and written
  • Must be able to work a flexible schedule to include weekends and holidays

Carillon Miami Wellness Resort is an Equal Opportunity Employer.


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