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Café Coach

2 months ago

Miami Beach, Florida, United States Capital One Full time

**About Us**

At Capital One, we're redefining the banking experience. Our Capital One Café is a welcoming environment where customers can explore our digital and financial tools, enjoy a great cup of coffee, and get to know our Ambassadors.

**Our Vision**

We're not just a bank - we're a community hub. Our Café team exists to enhance the financial lives of people in the communities we serve. We're looking for passionate individuals who love connecting, teaching, and interacting with customers and the community.

**The Role**

As the Café Coach, you'll lead a team of Café Ambassadors and facilitate legendary experiences for our customers. You'll be the face of Capital One in the community, building alliances with local organizations and collaborating with vendors to generate new business.

**Key Responsibilities**

  • Lead by example and help Café Ambassadors develop professionally, personally, and as a high-performing team.
  • Maintain the physical space and coach Café Ambassadors to create a welcoming environment for customers and visitors.
  • Drive continuous improvement and innovation in the Café experience.
  • Work with local businesses, nonprofits, and charities to plan events and promote the Café.
  • Showcase Capital One's products, services, and experiences to help customers achieve their financial goals.
  • Provide exceptional customer service and support to customers in the Café.

**Requirements**

  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Customer, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years Retail Bank Experience

**What We Offer**

Capital One offers a comprehensive, competitive, and inclusive set of benefits that support your total well-being. Learn more about our benefits and culture at the Capital One Careers website.