Multilingual Customer Service Professional

3 days ago


Houston, Texas, United States Frontline Call Center Full time

Company Overview

Frontline Call Center is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients. As a key member of our team, you will be responsible for providing top-notch support to our clients through inbound calls, emails, or chat.

Salary and Benefits

The estimated salary for this position is $14.00 per hour, with medical, dental, and vision benefits available after 60 days of employment. Additionally, you will be eligible for a 401k plan with company match after one year of employment and paid time off after one year of service.

About the Role

We are seeking a highly skilled Multilingual Dedicated Support Agent to join our remote customer service team. As a key member of our team, you will be responsible for handling inbound calls, emails, or chat support for assigned accounts, gathering and verifying caller information, and documenting it in our CRM system.

Key Responsibilities

  • Provide exceptional support to clients through inbound calls, emails, or chat.
  • Gather and verify caller information and document it in our CRM system.

Requirements

  • Fluency in reading, writing, and speaking Spanish.
  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and de-escalate situations.
  • Exceptional attention to detail and ability to multitask.

Preferred Qualifications

  • Previous call center experience.
  • Customer service experience.

Tech Requirements

  • Dual monitor setup.
  • High-quality USB headset.
  • Hardwired internet connection.


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