Multilingual Insurance Customer Service Professional

3 days ago


Houston, Texas, United States State Farm Agency - Houston Full time
Job Description

At State Farm Agency - Houston, we are seeking a highly skilled and compassionate Multilingual Insurance Customer Service Professional to join our team. As a representative of our agency, you will play a crucial role in providing exceptional customer service to our clients.

This is an exciting opportunity for someone who is passionate about delivering outstanding results in a fast-paced environment. You will have the chance to work with a well-established insurance company and contribute to its growth and success.

Your primary responsibility will be to provide prompt, accurate, and friendly customer service to our clients. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will also use a customer-focused, needs-based review process to educate customers about insurance options.

Responsibilities:
  • Establish customer relationships and follow up with customers as needed.
  • Provide excellent customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Educate customers about insurance options using a customer-focused, needs-based review process.
Requirements:
  • Bilingual (Spanish/English) preferred.
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and proactive in problem-solving.
  • Detail-oriented and able to work in a team environment.
  • Able to assess customer needs and conduct effective interviews.
  • Ability to effectively relate to customers.
  • Property Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience. We offer a range of benefits, including paid time off, life insurance, and opportunities for growth and advancement within our agency.

We are looking for a dedicated and customer-focused individual who is passionate about delivering exceptional results. If you are a motivated and self-driven professional who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.



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